Casey Romkes

As Product Manager, I bring management needs, real-world knowledge and the user (data) together to create the best possible user experience. As Product Owner, I also facilitate the process to make that reality. Starting from scratch, I've built up the first product processes, team and principles. All of this, to achieve the steep benchmarks set by management and investors. The result is that we consistently reached and overachieved these benchmarks in a high-pace start-up environment.

As Product Owner I was responsible for the team defining our product roadmap, based on data and customer input. As a team we defined, built and delivered smart solutions to facilitate processes, with an agile mindset and short delivery timespan. Data enabled us to measure the successes on the job, and improve where needed.

As process expert I was responsible for running the 'mentor team' at CareerFoundry, optimizing the processes in the team and leading them to new heights. Core USP of this team is their relationship with the mentors, who eventually were our most valuable stakeholders in regards to improving the students work. Data and UX design where tightly connected in making this successful.

I was responsible for the creation and growth of the CSM (customer success management) team. This meant the creation and optimization of the processes that revolve around customer success –– ranging from CRM (drip campaign, newsletter, customer success monitoring) to the best on- boarding, high availability service, and directly supporting our customers becoming more successful.

Successfully managed change requests for up to 12 projects simultaneously for clients at Edenspiekermann. I developed a new strategy and implemented communication tools to schedule these change requests, managed available resources and regularly talking to clients to discover new project requests. My hands on mentality came to good use when quick changes were required as well.

Owner and designer of communication strategies mostly based on trends and techniques of the digital knowledge age

community management and strategy designer

Crossmedia, UX design, data visualisation