Abdelbaky Ismail
Freiberuflich, Office 365 Technical Support Engineer (German speaker) I System administrator, Upwork
Cairo, Ägypten
Über mich
I am an experienced Office 365 technical support specialist with a passion for helping customers solve their IT issues. I have been working in the field for over years, providing remote and onsite support for various Office 365 products and services, such as Outlook, Teams, SharePoint, OneDrive, and more. I have a strong knowledge of Office 365 administration, migration, security, and troubleshooting. I am also proficient in using PowerShell, Azure AD, and Microsoft 365 admin center to manage and automate tasks. I enjoy learning new skills and staying updated on the latest Office 365 features and best practices. I am always eager to take on new challenges and collaborate with other IT professionals. I have excellent communication, problem-solving, and customer service skills. I am committed to delivering high-quality and timely solutions that meet or exceed customer expectations.
Werdegang
Berufserfahrung von Abdelbaky Ismail
Bis heute 3 Jahre und 1 Monat, seit Mai 2021
Office 365 Technical Support Engineer (German speaker) I System administrator
UpworkI am an experienced Office 365 technical support specialist with a passion for helping customers solve their IT issues. I have been working in the field for over years, providing remote and onsite support for various Office 365 products, such as Outlook, Teams, SharePoint, OneDrive, and more. I have a strong knowledge of Office 365 administration, migration, security, and troubleshooting. I am also proficient in using PowerShell, Azure AD, and Microsoft 365 admin center to manage and automate tasks.
Coordinate and collaborate with other departments for sales related matters. Identify and solve internal system issues. Resolve Technical issues on time. Manage quality of the vendors data on our backend. Maintain accurate records of all sales and prospecting activities Follow-up activities. Quality check reports Building reports with accurate metrics Collect and upload data in the right systems. Manage backend requests
1 Jahr und 7 Monate, Juli 2017 - 2019
Electronic technician
Carl
Sprachen
Deutsch
Fließend
Englisch
Fließend
Arabisch
Muttersprache