Adrian Huptas

Berufserfahrung von Adrian Huptas

• Bis heute 4 Monate, seit Feb. 2024

  Tribe Lead Operatioal Excellence & Share Service

  T-System International GmbH

• Bis heute 5 Jahre und 10 Monate, seit Aug. 2018

  Global Head of Order Management Shared Services

  T-Systems

  - Transform all T-Systems Order Management units across the Globe into “One Order Desk” and operate it as a Shared Service. - Responsible for the operations of the shared services across Germany, Hungary, Slovakia, Malaysia and India - Standardize, automate & continuously improve order management process on a global level - Drive Productivity, Efficiency and E2E Automation - Ensure customer safeguarding and satisfaction

• Bis heute 7 Jahre und 5 Monate, seit Jan. 2017

  Global Operational Excellence, Productivity Management, Benchmarking

  T-Systems

  - Responsible for implementation and operations of the productivity measurement framework in all Near- and Offshore Location (Hungary, Slovakia, Malaysia, India) - T-Systems wide responsible for benchmarking of services in regards of Automation Degrees, Productivity and Rate cards - Provide functional leadership for the relevant units, resources and stakeholders - Define and run measures, activities and projects to drive the organization to the next level

• Bis heute 8 Jahre und 10 Monate, seit Aug. 2015

  Head of E2E Global Service Desk

  T-Systems

  - Harmonization of processes within the Service Desk Units - Standardization of the measurement framework - Ensure smooth operations and green SLAs for T-Systems TOP40 customers - Drive vendor / 3rd party steering, service reviews - Implement measures to continuously improve E2E service delivery

• 3 Jahre, Aug. 2015 - Juli 2018

  Head of Global Process Management

  T-Systems

  - Global responsibility for process management and governance for T-Systems IT delivery processes with focus on Service Management incl. Service Transition, Service Operation and Service Level Management - Leading an international team of process managers and process experts ensuring process adoption, performance and quality - Driving continual process improvements, standardisation and automation - ISO 20000 Audit

• 11 Monate, Okt. 2014 - Aug. 2015

  Head of De-Escalation Management Operations

  T-Systems International

• 2 Jahre und 3 Monate, Juli 2012 - Sep. 2014

  Director of Global Service Management

  Ernst & Young

• 2 Jahre und 9 Monate, Okt. 2009 - Juni 2012

  Global Lead for Production Assurance

  Ernst & Young

• 1 Jahr und 3 Monate, Juli 2008 - Sep. 2009

  EMEIA Service Management Strategy & Implementation Lead

  Ernst & Young

• 2 Jahre, Juli 2006 - Juni 2008

  Europe IT Service Management / Service Support Lead

  Ernst & Young

• 1 Jahr und 8 Monate, Nov. 2004 - Juni 2006

  IT Service Management Lead – Germany

  Ernst & Young

• 1 Jahr und 10 Monate, Jan. 2003 - Okt. 2004

  Service Development Lead & German Service Operations Lead

  Ernst & Young

• 5 Jahre und 4 Monate, Sep. 1997 - Dez. 2002

  Service Operations Lead Germany (Region south)

  Ernst & Young

  Define and agree IT Strategy, Setup & organize the support team, Design, implementation of national HW certification process, Budget planning & monitoring.

• 2 Jahre und 3 Monate, Juni 1995 - Aug. 1997

  Head of Munich IT Services

  Ernst & Young

• 4 Jahre und 9 Monate, Sep. 1990 - Mai 1995

  IT Enduser Services & Network Administration

  American Cyanamid (Pfitzer)