Ed Boris

 Accountable 24x7 for service quality, service delivery, and service operations of 250 Yahoo! online services in Europe. - Monthly, over 250 millions unique users view over 9 billion pages. 3300 hosts, team size: 30, Budget: 10m€. - Over 9 months, improved performance of Yahoo! online services (e.g. EuroSport.yahoo.com rose from 62% up to 99.92%). - Dramatically reduced the number of critical and major

Reporting to the CEO, I was accountable for Customer Success, Operational Delivery, PMO and Support, transforming Dexi.io to scale successfully

Reporting to CEO Engineering & Design and to SVP IS transformation, I led the overall SNCL data driven technology transformation, ensuring it remained product centric, future proofed, delivered value and was commercially ready. Partnered with key business stakeholders and data technology market leaders such as Google and Microsoft. Member of the group business digital future board and product and investment councils. Chaired of the Enterprise Architecture board.

Reporting to CIO, led the transformation and integration of SNCL & Atkins (Infrastructure, Cyber, Software) Successfully led the IS strategy, data Services, Security and Operations, ensuring that the Group maintained a future ready technology strategy that was secure, scalable, customer-centric, cost effective and remained on the leading edge of digital innovation. Responsible for Infrastructure, Network, Modern Workplace, Cyber and Cloud transition. Sat on the Senior Leadership Team council

Reporting to CIO : Led the Technology transformation of SNCL Chair technology investment board. Notable achievements include: • Led the technology integration of SNCL and Atkins (Infrastructure, Data Services, Cyber, Software) • Designed and directed Data Services articulated around Data Security, Data Technology and Data Regulation • Drove a global security assessment, leading to a new target operating and governance model with a 3-year investment plan with Board approval

Reporting to CEO and CIO (2015), led the overall technology strategy for Atkins and ensuring that the company remains on the leading edge of innovation and accountable for all core IT services and Cyber Security. Member of the Senior Leadership Team council and I led the technology investment board.

Led eCommerce SAAS platforms (tier 1 PCI-DSS) for prestigious brands such as Monsoon, Jimmy Choo, Superdrug, Tesco, Tkmaxx, Royal Mail, Boohoo, the British Museum, Fat Face, Laura Ashley and oversaw all day-to-day convergent commerce operations Notable achievements include: • Designed and led continuous Service performance improvement program • Transformed international digital operations • Led SLA contract negotiations

100000 users 120 Countries, 2000 men days. Program team of 40 persons in 3 countries, Germany, France and US  Drove better service quality and tighter alignment of operations with business needs and longer term business strategies  Ensure alignment with ongoing Quality initiatives by leveraging ITIL, CMMI and SCAMPI (Quality plan, GxP, ..)  Leading the service delivery strategy for the common IT Services