Adriyana Grotseva
Angestellt, Senior Product Manager & Entrepreneur in Residence, Coeus Solutions GmbH
Berlin, Deutschland
Über mich
Majority of B2B customer satisfaction is determined by how they are onboarded and how they get the support. I combine deep product know-how with process knowledge to create smooth onboarding and support journeys that not only create great customer experiences but also unlock high revenue potentials. At eKomi, I also founded our program management office to ensure all product lines stay in sync and work together to achieve organisations’ goals. This has helped eKomi win major global RFPs with some of the world’s largest organisations creating multi-million dollar opportunities. Apart from these, I am hardcore entrepreneurial and conceptualised and launched new products for employee engagement, innovative online communications and offline customer feedback collection. My current role is a VP level role where I report directly to CEO and CPO.
Werdegang
Berufserfahrung von Adriyana Grotseva
Bis heute 3 Jahre und 8 Monate, seit Okt. 2020
Head of Customer onboarding and Support
eKomi - The Feedback Company
Bis heute 5 Jahre und 8 Monate, seit Okt. 2018
Head of Program Management (Platform Quality)
Coeus Solutions and eKomi
Bis heute 7 Jahre und 5 Monate, seit Jan. 2017
Senior Product Manager & Entrepreneur in Residence
Coeus Solutions GmbH1 Jahr und 3 Monate, Okt. 2012 - Dez. 2013
Working student, HR and Office Manager
Coeus Solutions GmbH2 Monate, März 2009 - Apr. 2009
Accountant
MDG Consult Ltd.
1 Monat, Juli 2008 - Juli 2008
Involved in the processing of annual financial statements
Bulgarian Chamber Of Commerce And Industry, Bulgaria
Involved in the processing of annual financial statements of the members of the Chamber and preparation of the annual ranking of leading companies in the economy of Bulgaria – “Top 100”
Ausbildung von Adriyana Grotseva
2009 - 2013
Finance, Economy, Marketing, IT
HTW Berlin
Sprachen
Englisch
Fließend
Deutsch
Fließend
Russisch
Grundlagen
Bulgarian First language
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