Ajay Thomas
Angestellt, Associate Clinical Project Manager, IQVIA
Kochi, Indien
Über mich
Committed Clinical Project Manager diligently overseeing clinical trials, with progressive experience in Clinical Research industry where responsibilities have spanned the full duration of the studies, from start-up to project closeout. Adept at procuring and allocating necessary resources for each clinical project. Focused on tracking project results implementing data collection procedures and verifying project data to ensure timely delivery of accurate results. • Proficient in Microsoft applications and project management systems. • Strong ability to identify and resolve vendor and client issues. • Profound communications abilities. • Excellent organizational skills and Project manager supervision • Multi-project coordination. • Project planning, estimation and development. • Managerial finance and Project budgeting.
Werdegang
Berufserfahrung von Ajay Thomas
•Communicating with global project team and sponsor on project progress, relevant issues, and decisions. • In collaboration with clinical leads and Site Activation Manager, I am responsible for achieving monthly site selection/activation targets. • Organize timely service and deliveries with Vendors. • Work in partnership with Clinical Data Alignment Team and Data managers on an intricate Clinical Trial Management System integration. • Developed Project procedures and guidelines. • Investigator meetings.
8 Monate, Sep. 2018 - Apr. 2019
ASSOCIATE DESIGN MANAGER
ENDPOINT CLINICAL INDIA PRIVATE LIMITED
• Responsible for project configuration as defined in IRT user/system requirements, ensuring all configurations are completed per requirements. • Worked with software developers and Project Managers on improvement strategies for product. • Responsible for UAT set ups with clients and resolution of UAT findings. • Completed first ever UAT in India office with 0% error findings.
5 Jahre und 4 Monate, Mai 2013 - Aug. 2018
PROJECT SUPPORT ANALYST
ICON Clinical Research
• Primary escalation point for project on investigational drug dispensing or IRT related issues. • Worked with CRAs and site staff to resolve urgent issues. • Assist project manager during customer interactions and transactions, recording details of inquiries, complaints and comments. • Awareness of system life cycle development and work with Project Managers, programmers and validators to ensure interactive response system performs as expected, including monitoring and resolution of issues being addressed.
1 Jahr und 10 Monate, Nov. 2010 - Aug. 2012
CUSTOMER CARE EXECUTIVE
M.Squared Software and Services
• Provide quality service on every inbound calls and document call details of every customer inquiries. • Increased number of calls to 10% each month by reducing overall time spend on individual calls. • Coordinated timely responses to online customer communication and researched complex issues.