Amber Swan

Business Analysis and Information Management SME - Defined business processes across multiple business areas and systems. - Identified system technical requirements, resourcing & training needs. - Conducted collaborative workshops and training. - Managed inter-team relationships across the business.

Business Analysis and Project Management - Provided project management and reporting for $7M government project. - Delivered user-tested digital processes and technical requirements. - Implemented Microsoft Project Online for project management & reporting. - Developed reporting and project management standards across the business.

Business Process Analysis and Project Management - Developed a process manual covering processes, resources & standards. - Developed and negotiated security standards, KPIs, SOPs, & SLAs. - Documented automation priorities & system agnostic requirements.

Insurance Policy Analysis and Compliance Auditing - Managed policy details according to legislation, client requests, and valuations. - Verified fire service levy, natural disaster, and company premium compliance. - Updated and created fee invoices, insurer details & broker records for policies.

Executive Assistant, Business Administration, Contractor/New Staff Oversight - Drafted and implemented Standard Operating Procedures. - Performed system and database updates, backups, and maintenance. - Managed client and insurer communications, invoicing, and outgoing payments. - Oversaw contractors and trained and oversaw new staff.

Client Account Management and Business Analysis - Documented Service Level Agreements and Standard Operating Procedures. - Worked with partners, managers and CEO to formalize market research efforts. - Expanded client database through targeted outreach and database audits. - Oversaw payments and managed client accounts and communications on a daily basis.

Call centre operator and data administration in proprietary database - Maintained client account details and performed section audits of database. - Undertook formatting standardisation project in proprietary database. - Documented calls and actions meticulously and escalated applicable issues.

Office Management and Executive Assistance - Performed accounts receivable bookkeeping and invoicing. - Prepared receipts, forms and records for taxes. - Documented Standard Operating Procedures and ongoing project reporting. - Managed online accounts, incoming calls, scheduling, and deposits.

Freight prioritisation and stocking, display design and customer services - Acted as liaison between customers, department and store management. - Designed sales floor displays and ensured products were prominently displayed according to corporate standards; supported unloading and prioritising freight. - Collaboratively coordinated team efforts, performance goals, and floor personnel distribution.

I completed a triple major in Accounting, Economics (Honors), and English, with a minor in Psychology and departmental honors in Economics, earned through high departmental grades and a research thesis.

Transferred for the greater range of professional and academic opportunities offered by Guilford College. I was an English major during my time at Peace.