Andrea Zietarska

Deliver constructive input in planning, development and on-time delivery of new features, ensuring efficient implementation and response to any defects/incidents. Provide support in steering different work streams of the product backlog. Facilitate internal communication and knowledge sharing across teams to drive company performance. Maintain records and documentation of key transformation activities to support decision making processes. Oversee overall aspects of implementation of Agile Scrum framework.

Directed requirements management functions to ensure process improvement. Coordinated with various internal and external stakeholders to successfully integrate SaaS IT-Systems. Provided outstanding B2B assistance, managed cases and incidents, prepared ad-hoc reports, and supported release deployments. Gathered data from numerous sources and formulated documentation. Created and implemented process designs, process maps, standardization, and automation processes to meet and exceed organizational objectives.

Steered end-to-end facets of various projects from inception to successful completion while gathering requirements, setting goals, assessing risks, delivering work packages, and validating results. Carried out detailed user acceptance tests as well as documented and delivered progress reports to executive management. Maintained adherence to contractual specifications, project goals, performance measures, and ensured customer satisfaction. Supervised international teams, managed day-to-day operations.

Provided assistance to track organizational requirements and carry out detailed assessment of discrepancies. Delivered outstanding administrative support for oversee projects operations as well as coordinated efforts between teams. Ensured regulatory compliance as per card schemes standards and protocols.

Collaborated with international business partners, sales, regional finance teams, and CFOs to conduct regular reviews and identify and resolve customer disputes. Served as a SME in E2E business processes, providing consultancy and support to regional teams, senior management, best practice sharing. Performed compilation and presentation of EMEA DSO&A/R Overdue budget data to senior management and CFOs with financial analysis, involving collaboration across departments and regional alignment.

Established and monitored key performance indicators (KPIs), allocating daily tasks to maximize customer satisfaction. Managed a team of 12 people in charge of B2B customer disputes and rebates, while providing training to new team members and recognizing areas of opportunity for personal growth. Accomplished Lean Six Sigma Yellow belt certification.

Tracked and resolved customer disputes and executed invoice corrections, as well as communicated daily with UK customers and sales team. Obtained extensive knowledge of processes and product lifecycle to accurately validate customer disputes, resulting in outstanding performance