Andreas Urban
Angestellt, Chief Operating Officer, Speexx
München, Deutschland
Über mich
With entrepreneurial spirit, curiosity and the ability to think outside the box I find the best solution for the business. Driven customer success and delivery operations professional with +10 years experience in building up and leading global B2B professional/customer service teams. Proven track-record of identifying strategic business opportunities and defining business models for the SaaS industry. Strong background in working with cross-functional teams and internal stakeholders to identify, evaluate and push innovative product ideations as well as building strategic technology partnerships. Expertise in the AI, corporate SaaS and education technology industry both from the provider perspective, and the challenges organizations have with digital transformation programs, technical integrations and business process workflow optimization, as well as change management.
Werdegang
Berufserfahrung von Andreas Urban
Making things happen at Speexx
Leading operations strategy, customer relationships/retention/satisfaction with teams in 7 locations: P&L/budgeting responsibility for customer success and delivery operations Setting up pre-sales consulting team contributing to >50% win rate Building up technology partnerships with HCM providers (SAP, Oracle, etc) Leading all external certification, audit and compliance programs (ISO, AZAV, TISAX, CSR, GDPR) Spearheading development and introduction of a Learning as a Service (LaaS) business model
Building up and leading a global team of project managers, language coaches and support specialists delivering language learning technology solutions and rollout/LMS/TMS/Recruiting System integrations. Strategic sourcing and development of service components, tools and workforce. Responsible for various organizational development projects: social collaboration and training tool for employees and partners, help desk system (Zendesk), HRMS (BambooHR, CSOD), Office 365 and Microsoft Dynamics CRM.
5 Jahre und 7 Monate, Juni 2006 - Dez. 2011
Head of Project Management GAS
digital publishing AG
Leading the Munich-based team of Project Managers responsible for blended learning projects across Germany, Austria and Switzerland.
1 Jahr und 8 Monate, Okt. 2004 - Mai 2006
Project Manager
digital publishing AG
Managing corporate accounts and blended learning projects. Developing and implementing online learning solutions for large organizations in the DACH region. Responsible for roll-out, budget control, stakeholder management and project success.
1 Jahr, Jan. 2003 - Dez. 2003
Visits Officer
The Trident Trust
Voluntary work for non-profit organization.
Ausbildung von Andreas Urban
Ciencias empresariales
Universidad Alcalá de Henares (Spanien)
Betriebswirtschaftslehre, Wirtschaftssinformatik
Universität Regensburg (Deutschland)
Wirtschaftsinformatik Finanzierung Marketing
Sprachen
Deutsch
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Englisch
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Spanisch
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