Ashish Nagpal
Angestellt, IT Product Owner- VDI Technologies, Koch Industries
Berlin, Deutschland
Über mich
I am an experienced IT professional with expertise as both an IT Product Owner and a certified Solution Architect specialized in Citrix and Azure VDI technologies. With over 15 years of experience in the IT Infrastructure industry, I have successfully designed and implemented large-scale VDI solutions. My strong understanding and experience in solutioning enable me to analyze customer requirements thoroughly and conduct wide discovery to tailor strategies and roadmaps that deliver valuable outcomes aligned with an organization's long-term vision. I am skilled in building strong relationships with customers and vendors, fostering a robust network that supports successful project execution. In creating a work environment, I prioritize stewardship, accountability, and a principle-driven entrepreneurial mindset.
Werdegang
Berufserfahrung von Ashish Nagpal
Bis heute 3 Jahre und 4 Monate, seit Feb. 2021
IT Product Owner- VDI Technologies
Koch Industries
Responsible for defining VDI products (Citrix, Windows 365, Azure Virtual Desktop, AWS workspaces) vision and strategy & ensuing that desired outcome aligns with customer's/Koch's security, vision and compliance. I am also responsible for managing product backlog, prioritization & trade offs. I am also responsible to ensure product development alignment, acceptance of deliverables, continuous communications and understanding market trends and competition. I am also a member of Ideas review board panel.
2 Jahre und 3 Monate, Dez. 2018 - Feb. 2021
Platform Architect- Wintel/VMware
SunGard Availability Services
I was part of IT disaster recovery team for VDI Technologies. Primary job responsibilities were disaster recovery planning, business impact analysis, VDI architecture design, technology evaluation, testing & validation upon successful restore of recovery site. As a part of my day to day job, I was also responsible to drive Continuous Improvements, understand Compliance and Regulatory Requirements & Vendor management.
1 Jahr und 1 Monat, Dez. 2017 - Dez. 2018
ITO Svc Delivery Consultant -III
DXC Technology
Working as a Delivery Consultant, I was responsible for requirement gathering & analysis, project management, client engagement, solution designing, Resource management, risk management & project documentation. I was also responsible for Vendor & stakeholder communication & post-implementation support. I have also conducted a couple of technical workshops for VDI services offerings.
2 Jahre und 7 Monate, Mai 2015 - Nov. 2017
Lead technical support engineer
Citrix R&D India Private Limited
As a Citrix Lead technical support engineer, providing technical support on Citrix products (XenApp, Desktop, CVAD & Citrix ADC) was my primary technical expertise. I was responsible for problem resolution, team leadership, escalation management, customer interactions, knowledge base creation, documentation, training & development, collaboration with R&D teams, proactive customer engagement and process improvement.
1 Jahr und 10 Monate, Juli 2013 - Apr. 2015
Subject Matter Expert
Convergys India Services Private Limited
Worked and troubleshoot various MS windows servers (2003, 2008, 2008 R2, 2012, 2012 R2), troubleshooting server performance issues worked on core OS system components (COM, DCOM, WMI), troubleshooting server hangs, performance, LAN/WAN, AD, DNS and DHCP related issues, security scan, and vulnerability assessment worked on various debugging tools (perfmon, procmon, and process explorer)
2 Jahre und 8 Monate, Dez. 2010 - Juli 2013
Technical Specialist
HCL Comment System & Services
I was part L2 technical support team for Citrix & Wintel. Primary roles and responsibilities were troubleshooting various issues (VDA connectivity, app launch, corrupted profile, Citrix performance, file & print), building new servers, and decommission old ones, ensuring 100% uptime for Citrix infrastructure & representing services offered during QBR.
2 Jahre und 5 Monate, Aug. 2008 - Dez. 2010
Senior Customer Care Executive
Vcustomer India Services Private Limited
Part of Netgear Technical support team provided internet-related technical support to B2B customers helped in configuring Netgear
Sprachen
Deutsch
Gut
Englisch
Fließend