Bartosz Dyttus
Angestellt, IT Support Technical Team Leader and Team Manager, CANCOM Managed Services GmbH
Berlin, Land Berlin, Germany, Deutschland
Über mich
Almost 10 years of experience in IT support on all positions starting from remote IT support Specialist, through an on-site based Tech Lead to a current Service Delivery Manager role. ITIL certified with very strong practical knowledge. Currently managing a Team of 14 great individuals, delivering 3 different projects in 5 different locations. Still actively acting as a Team Manager and Technical Team Leader. Always passionate about what I do, open for new challenges, thirsty for knowledge. Not afraid to take a small step-back in career to accelerate it in the later stage.
Werdegang
Berufserfahrung von Bartosz Dyttus
Bis heute 4 Jahre und 11 Monate, seit Juli 2019
IT Support Technical Team Leader and Team Manager
CANCOM Managed Services GmbH
- Supervising Team of 15 1st and 2nd line of support agents in 5 different locations around Europe - Managing IT Support contracts with 3 European Union Agencies in regard to quality of services delivered, SLAs, budget consumption, staffing and many more.
2 Jahre und 4 Monate, Apr. 2017 - Juli 2019
IT Local Support Engineer and Team Coordinator - Contractor
European Securities and Markets Authority (ESMA)
Coordinating and dispatching daily duties for Service Desk agents - Windows Server 2008R2, 2012R2, 2016, 2019 - Active Directory, - DNS, DHCP, - MS SCCM - MS Exchange on-prem and online, - Azure AD, - O365, - MS Teams - Microsoft Windows client operating systems: Windows7 and Windows10 with Bit Locker encryption. - Cisco Telephony, - Skype Telephony, - McAfee Encryption and Antivirus, - McAfee FRP, - MS SharePoint Farm - Vasco Tokens - JIRA Ticketing system - Cisco Video Conferencing
1 Jahr und 1 Monat, Mai 2016 - Mai 2017
Service Desk Support Analyst
Tate & Lyle Food Systems
- Managing Active Directory - PowerShell simple scripting - Windows Servers basic troubleshooting - Microsoft Exchange Administrating - Microsoft Lync/Skype Server Administrating - Managing VPN solutions - Citrix XenApp Console basic Administration - WAN/LAN basic issues solving – IP, DNS, Proxy settings - Managing accounts in approximately 400 business applications - Administering SAP Systems - creating accounts, roles/groups/parameters management - Onsite user hardware and software support
Advanced Knowledge of Microsoft Windows 7/8, Microsoft Office, Windows Network •Windows 7 Environment and related applications administration ( Active Directory groups awareness) •Citrix/My Virtual Workspace network managing experience (Citrix AppCenter, Desktop Director, Power Shell, Desktop Director) •Administrating and identifying issues related to various business applications •VPN network administration and troubleshooting( tokens provisioning, Juniper/Secure Pulse application issues)
Sprachen
Englisch
Fließend
Polnisch
Muttersprache
Deutsch
Grundlagen