Bianca Achivei
Angestellt, Incident und Problem Manager, Deutsche Glasfaser Unternehmensgruppe
Düsseldorf, Deutschland
Werdegang
Berufserfahrung von Bianca Achivei
4 Jahre und 8 Monate, Feb. 2019 - Sep. 2023
Consultant - Incident Management Deutsche Telekom
Capgemini Engineering- troubleshooting and handling the Incident tickets, main focused on reported fiber issues - taking part in technical sessions, handling existing and new topics and collaborate with various departments - routing issues to third party - identification of data inconsistencies and process errors, as well as their correction through the systems - working together with other support teams for finding solutions or creation workarounds
8 Monate, Juli 2018 - Feb. 2019
Technical Lead for PTC Applications at VW - Audi AG
IBM GDC Romania
-organize and handle the needed access and rights for the team in order to provide the support -take part in meetings, handling existing and new topics and collaborate with various departments -handling complains in case of appearance -monitoring the ticket queues in order the proceed the tickets within the agreed SLA -mentoring the team members -helping the team in the day by day tasks taking over part of the topics -coordinate the technical activities and monitors execution by the team
1 Jahr und 5 Monate, Feb. 2017 - Juni 2018
Incident and Problem Analyst for CAx applications at Audi AG and VW AG
IBM GDC Romania
- troubleshooting and handling Incident, Problem and Change tickets based on priorities and impact on production - solving the various types of ticket within the agreed SLA's and according to defined procedures - planning, monitoring, documentation and review of rollouts - collaboration with various technical and corporate worldwide departments, as well as with the manufacturer of the applications, for remedying the fault - administration of the technical documentation
2 Jahre und 7 Monate, Juli 2014 - Jan. 2017
Incident and Problem VoIP Analyst
Unify Software and Solutions GmbH & Co. KG-troubleshooting and processing reported incidents, as well as configurating and upgrading of OSV, UC Telephony PBX Platform, Videoconferencing and Xpert Systems -analyzing on basis of collected traces and logs from the affected OSV, UC, OSB, SBC, RG87xx Gateways, Mediatrix Gateways (PSTN as well as Analog), Openstage SIP Devices, Videoconferencing Xpert systems -collaborate with different support levels and departments for a solution of the reported issues -oncall duty 24x7
4 Jahre und 9 Monate, Sep. 2009 - Mai 2014
Backoffice Consultant for upc cablecom
CGS Romania
- enroll and track orders in SAP as well as user administration - configuration of the users contracts in the Clarify system - up / downgrade of internet, telephony and TV contracts in the Clarify system - manage various promotions and credits in the system - Training of new team members
Ausbildung von Bianca Achivei
3 Jahre und 9 Monate, Okt. 2008 - Juni 2012
Engineering Management
Transilvania University of Braşov
Sprachen
Deutsch
Fließend
Rumänisch
Muttersprache
Englisch
Fließend