Dipl.-Ing. Frank Bayer

Angestellt, Business Relationship Manager, Bosch Service Solutions Magdeburg GmbH

Berlin, Deutschland

Fähigkeiten und Kenntnisse

Leadership
Support Management
Services Management
Operations Management
Customer Care Management
Team Management
People Management
Line Management
Support
Technical Support
Operation
Software Development
Sales
Telecommunication
IT
ITIL
Incident Management
Problem-Management
Change Management
Release Management
Crisis Management
Root Cause Analysis
ISO 9001
Quality Management
Product Lifecycle Management
Support Product Design
Supplier Management
Contract Management
Business Operations Management
Budget Planning
Cost Controlling
M&A
Process Design
Process Development
Organisational Design
Project management
Program Management
International Team
Virtual Team
Windows
Microsoft Office Applications
Visual Basic
UNIX
Linux
C
C++
Ada
Shell Scripting
SQL
HTML
Java
Yacc
Tcl/Tk
TCP/IP
GxP
SS7
Oracle
Informix
Networker
Cluster
Farm
Monolithic
Distributed Systems
Bare-metal
Cloud
Virtualization

Werdegang

Berufserfahrung von Frank Bayer

  • Bis heute 5 Jahre und 10 Monate, seit Aug. 2018

    Business Relationship Manager

    Bosch Service Solutions Magdeburg GmbH

  • 3 Jahre und 2 Monate, Juli 2015 - Aug. 2018

    Director Technology Support Centers

    Redknee

    2nd and 3rd Level Customer Support Services as incident, problem, change and release management

  • 2 Jahre und 1 Monat, Juni 2013 - Juni 2015

    Director Care Program Management - Europe & Africa

    Redknee

    Customer Care Program Management

  • 1 Jahr und 11 Monate, Juli 2011 - Mai 2013

    Director Care Program Management - Global

    Nokia Siemens Networks / Redknee

    Customer Care Program Management

  • 3 Jahre, Juli 2008 - Juni 2011

    Director System Integration & Solution Delivery Support

    Nokia Siemens Networks

    Subscriber migration, Inter-Operability Testing (IOT), product enablement and customer documentation

  • 7 Jahre und 5 Monate, Nov. 1999 - März 2007

    Director Technical Support

    SIEMENS / Nokia Siemens Networks

    3rd Level Customer Support Services as incident, problem, change and release management

  • 1 Jahr und 3 Monate, Aug. 1998 - Okt. 1999

    Technical Support Engineer

    SIEMENS

    3rd Level Customer Support Services as incident, problem, change and release management

  • 5 Jahre und 7 Monate, Jan. 1993 - Juli 1998

    Trainee – System Validation & Verification

    Sietec / Siemens Nixdorf/ Siemens

Ausbildung von Frank Bayer

  • Electrical Engineering

    Technische Universität Berlin

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

Interessen

Family
Handball
Running

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