Carolann Jacobs

Direct Epsilon’s NIST/ISO-based Cyber Security Vulnerability Management function for Epsilons 200+ custom platforms. Oversee vulnerability assessments, application security, penetration testing, infrastructure, and regulatory compliance (PCI/SOC/HIPAA). Manage/support the investigation/resolution of security incidents. Provide best practices for the protection of information. Ensure compliance. Assist executives in defining organizational goals and strategic plans.

Responsible for new development and operations for Epsilon’s third largest account. Leads the 50 person team that supports and enhances the loyalty platform for 200+ of America’s top retailers’ credit cards. Key contact for the client. Support sales efforts. • Reduced incidents by 200% by improving monitoring/alerting, technology platform stability, release management, and operations processes. - Delivered 100% full scope, on time releases. - Increased sales by stabilizing the platform and consulting.

Technology lead for Epsilon’s flagship loyalty program, Hilton HHonors. Responsible for .Net development and operations. Led the largest technical project of 2013, the rearchitecture of the hardware platform which included the build of 300 servers and complete new network topology and the rearchitecture/refactor of the business application layer. Though the full scope fluid, my team delivered nearly flawless code and a flawless, on-time data center migration.

Provide leadership development services to executives, managers, groups of managers, and teams; create and execute marketing plans, facilitate meetings and workshops; public and keynote speaking, radio & tv host; develop and execute hiring assessments. Created the Improve Performance NOW!™ Executive Leadership Program.

Goal Setting and performance management for remote team of 12-15 project managers, supervise and guide PM’s, educate other departments about the benefits of project management, ensure PM’s delivery to milestones, advocate for and support PM’s to resolve and/or escalate issues and/or manage risks as necessary, ensure appropriate project stats communicated throughout business leadership team, budgetary responsibility, methodology and process design.

Led the replanning of a twice-failed development effort for an enterprise sales application for one of the largest US Telecommunications providers.

Mentored a Senior Application Architect on use of Centex’s SDLC-based Development Methodology and Project Management Best Practices so that the group would pass an internal audit.

Managed concurrent projects using full-time and contract, local and remote resources for first of its kind asset reference data repository. Set team performance objectives and employee development plans. Interacted with functional leaders to develop a consistent strategy for IT to meet business objectives.