Daniela Ungewitter

Operative Führung des Service Centers, Führungsverantwortung für 120 Mitarbeiter und 8 Teamleiter

Führung und Management eines effizienten, proaktivem Team von Client Specialists und Teamleitern in verschiedenen Standorten in Deutschland • Verbesserung der Kundenbeziehung und Kundenbindung; Erhöhung der Anwenderzahlen in bestehenden Portfolios und Neukundenbindung • Kontinuierliche Weiterbildung der Mitarbeiter und Teamleiter, Coaching und Mentoring

Führung und Management eines erfolgreichen, pro- und re-aktivem Team von 22 Client Specialists und 4 Teamleitern in Frankfurt, Berlin, Prag, Genf und Istanbul • Aufbau einer Performance Kultur zur Verbesserung der Kundenzufriedenheit und Performance Management • Entwicklung von Projekten zur Verbesserung der Kundenbindung • Aktive Unterstützung des Teams bei der Durchführung von Kampangen und Projekten

Managed a training team of 26 staff for German speaking clients across different locations in EMEA - Built the new training department for German speaking countries; Recruited first line management level and established new structure; Led transition to a new service model; Established Learning- and Development plans to meet learning needs and to drive motivation; Mentored and coached FL Management Team; Monitored clients feedback and customer satisfaction and took action to improve constantly

Supervised and actively supported the team work performance to achieve objectives, often leading to above Business Unit average results; Coached team members to successfully run Competitor Displacement Campaigns; Coordinating and supervising training events at strategic accounts locations with local training teams and specialist trainers; Actively supported and coached team in regular 1-2-1 sessions to develop themselves within their role or beyond; career developement of team members

Responsible Lead Trainer for some Statebanks of some northern German federal states - Developed and implemented Retention Plans at strategic accounts to analyze account status and take strategic actions for retention; Organized workshops and seminars for users onsite and in training centers; Displacement of competition; Successfully increased number of clients(end user); Implemented migration of products by supervising and coordinating specialist trainers to train users in their specific asset classes;

Responsible for various clients with different asset classes including state banks, saving banks and retail banks; Trained end users on Reuters Products according to their needs and asset class specifications

Developed, organized and arranged user trainings for a variety of products; Main responsibility: all Energy & Commodity users within Germany; Supported clients at different projects; organized the company’s presentation Financial fairs in Berlin; Developed and implemented employee product trainings; independently organized all aspects of the Berlin Telerate Office including facility management tasks

Built rapport with passengers; Improved passenger satisfaction by developing and implementing passenger feedback flyer process; Weekly reporting of passenger feedback together with respective crew member to improve passenger relationship; Prepared custom declarations for passengers and crew and presented it to customs in each harbor

Marketing, Catering & Hotellerie