Dima Istefan

o Promote the bank's alternative channels to customers through live training. o Carrying out the effective handling of customers' requests related to products and online services. o Responsible on the bank's instant production of Visa debit cards and online shopping cards. o Solve customer's problems o Responsible of accurate in branch handling of Credit Cards, Cheque books, Online Services and other consumer products to customers. o Helping customers register on online services.

o Responsible for planning and organizing customers' events. o Respond to customers' requests online (Social media) and track their orders until customers' satisfaction. o Coordinating meetings with clients. o Support the manager in the daily operations. o Supervise employees. o Personal selling inside the store. o Involved in inventory management. o Taking role in ordering items and pricing them. o Dealing with checks and receipts.

o Performed data entry using Infor Visual ERP system. o Performed timely recording of transaction, account payable and receivables. o Performed end of the month books’ adjustments. o Updating the revenue spreadsheets on excel. o Checking if orders by customers is finished and prepare bills for customers. o Helped in filing many financial documents and finished orders. o Analyzing the company’s flow chart using Visio Professional Software. o Helped in preparing monthly payroll to employees.

o Communication with scholarship students and schedule meetings with them. o Writing and editing scholarship letters. o Providing administrative and logistical support. o Physical and electronic archiving. o Maintaining up to date documentation.