Din Bečirović
Angestellt, Contact center Manager & Logistics Manager, Toyota Adria d.o.o.
Bis 2022, Security studies, University of Sarajevo
Sarajevo, Bosnien-Herzegowina
Über mich
I am a highly motivated individual driven to find the gaps and innovate ways to serve customers' needs.
Werdegang
Berufserfahrung von Din Bečirović
Bis heute 3 Jahre und 1 Monat, seit Mai 2021
Contact center Manager & Logistics Manager
Toyota Adria d.o.o.
- Participation in the development of a new project and implementation at the Sarajevo location - Responsibility for design, optimization, and further development of work processes - Control of resources to achieve goals in terms of corporate strategy - Close contact and constant coordination with internal and external decision makers and our business partner - Responsibility for implementation, optimization and further development of work processes and agreed sales activities,
5 Monate, Jan. 2021 - Mai 2021
Customer Support Specialist
Embers Call Center & Marketing GmbH (Österreichische Post AG)
- Processing of telephone customer inquiries - Coordination with different departments within the company - Customer advice, search for the optimal tariff / product for the customer - Taking into account various other parameters relevant to business performance
1 Jahr und 1 Monat, Jan. 2020 - Jan. 2021
Customer Support Specialist
IMS d.o.o. (E.ON Energie Deutschland GmbH)
- Processing of telephone customer inquiries - Processing of written/electronic customer inquiries - Informing the customer of the account balance - Solving complex queries that can lead to Blackout - Coordination with different departments within the company - Customer advice, search for the optimal tariff/product for the customer - Maintaining a bank account and properly booking payments - Calculation of energy consumption - Consideration of various other parameters relevant to business performance
7 Monate, Juni 2019 - Dez. 2019
Customer Support Specialist
ARC Solutions d.o.o.
- Group leader - Training of new employees - Coordinator of daily activities - Telephone sales/advice
1 Jahr und 6 Monate, Jan. 2018 - Juni 2019
Customer Support Specialist
VIP-Telecommunication d.o.o.
- Scheduling appointments with customers - Customer advisory
2 Jahre und 1 Monat, Jan. 2016 - Jan. 2018
Administrative Associate
Velvet Life d.o.o.
- Drivers and escorts for VIP clients of the royal families of the Kingdom of Bahrain and the United Arab Emirates. - Planning of daily activities - Management of daily expenses / hours / statistics
2 Monate, Aug. 2014 - Sep. 2014
Event Promoter
Sarajevo Film Festival
- Communication with domestic and foreign guests - Assistance in organizing the transport of guests - Assistance in planning workshop activities
Ausbildung von Din Bečirović
2014 - 2022
Security studies
University of Sarajevo
Sprachen
Deutsch
Fließend
Englisch
Fließend
Bosnian
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