Dmitry Kaptsov

Angestellt, Service Manager, Verizon Global Network Service Delivery & Assurance

Moscow, Russische Föderation

Fähigkeiten und Kenntnisse

Project Management
IT Management
Troubleshooting
Process Optimization
Key Account Management
Carrier Relationship Management
Team Leader
Escalations Management
Managed Services
Incident Management
IT Service Management
Integration
SLA
IT Outsourcing

Werdegang

Berufserfahrung von Dmitry Kaptsov

  • Bis heute 11 Jahre und 10 Monate, seit Aug. 2012

    Service Manager

    Verizon Global Network Service Delivery & Assurance

  • 1 Jahr und 10 Monate, Nov. 2010 - Aug. 2012

    Key Account Manager

    LMC Internetional

    - Client relations. Pitching prospective clients, negotiating contract terms and agreeing amendments as necessary, identification and assessment of clients’ needs, testing IT systems for potential security breaches and threats, development of proposals for upgrade and optimization of IT systems, resolving disputes and conflicts, interaction with IT service providers (Internet, telephony, hosting). - Suppliers relations. Search, negotiations, contracting, ordering, supporting documentation.

Ausbildung von Dmitry Kaptsov

  • 2 Jahre und 11 Monate, Sep. 2008 - Juli 2011

    E-commerce

    Moscow Technical University of Communications and Informatics

  • 5 Jahre und 2 Monate, Juni 2000 - Juli 2005

    Networks and commutation systems in the special purpose telecom of the RFSS

    The Academy of Federal Security Guard Service of the Russian Federation

Sprachen

  • Englisch

    Gut

  • Russisch

    Muttersprache

Interessen

Football
Paragliding

21 Mio. XING Mitglieder, von A bis Z