Dushko Kantardjiev

Developed the IT and Customer Service short-/mid-term strategy that included organizational, architectural and process transformation. Provided overall technology and operations leadership and acted as a mentor to the technology and operations teams driving continuous improvements in team capability. Managed architectural and process optimization for the whole customer journey and across BSS-OSS verticals. Supported the connectivity products agenda (Metro, SD WAN, IP VPN, FLL, Fixed Voice) .

Liaison between the academic structure and the industrial complex of the Faculty. Managed projects executed on behalf of the commercial entities in Bahrain. Aligned the academic curriculum with the needs and priorities of the businesses in Bahrain. Led the segment of quality certification related to the external Faculty bodies.

Delivered the first-ever 5yr. Integrated Technology Strategy covering all technology domains (Access, Core & Transport, Spectrum, IT & Platforms, Sourcing, Information Security, Technology roadmap / Target architecture and Financials). Led the Project Management and Sponsorship, System Architectural Design, Delivery and Testing Strategy for the Oracle BSS stack transformation and first in the world implementation of Huawei Converged Billing System.

Managed the technical and organizational setup of the first multy-service virtual operator in Macedonia. Architected the technical solutions for €25M Dutch startup investment in GSM, Internet, Digital TV/HD, Fixed Telephony and VAS virtual domains. The company operated in Macedonia, however had partnership arrangements in Greece, Kosovo and Albania, relying on the ethnic VPN model of operations. Developed long and short-term technology strategies to support business needs.

Oversaw all technology operations for €65M GSM, Internet, Digital TV/HD, and Fixed Telephony company. Supervised staff of 175 plus 120 outsourced personnel. Administered €15M-€20M budget. Managed Engineering, IT & Business Supporting Services, Quality Management, and Operation & Maintenance units. Developed long and short-term technology strategies to support business needs. Directed architecture, infrastructure, systems analysis, billing system, system application and dB development and admin…

Directed all IT operations for €140M division of global telecom and wireless company. Supervised staff of 75 plus 20 outsourced personnel. Administered €17M budget. Oversaw IT infrastructure, business support services, data center operations, service platforms, messaging, content platforms, enterprise resource planning, business intelligence, CRM, IT security, network, data privacy, and more. Served on Board of Directors.

Managed all IT and Customer Service operations. Supervised more than 100 persons plus outsourced personnel. Administered €18M budget. • Saved €1M per year by establishing IVR-based call center and shifting service calls to automated IVR system. • Introduced first pre/post-paid convergence solution for market, with excellent uptake ratio. • Enhanced quality and minimized operational risk by implementing ISO 9001 / 21000 standards and KPIs.

Oversaw Billing System, Information Technology, Call Center, and Customer Service areas. Supervised 150 employees across seven business units, including Help Desk, Hardware, and Software. Administered €6M budget. Managed Marketing & Sales operations in addition to technology functions. Personally negotiated more than 50 high-profile roaming agreements.

One of company’s 12 founding members. Oversaw all Billing, IT, Customer Care, and Commercial operations.

Managed all technology project operations for company specializing in corporate security solutions and system design. Carried out pre-sales support and presentations, conceptual design and business case analysis, solution evaluation, document preparation, and project management.

Member of team that established new Department of Communications International Telephone Traffic Routing and Settlement Bureau following separation of former Yugoslav republics. Designed and developed business software. Assisted with negotiations to configure inter-operator relationships with international telecom carriers.