Edina Karsai

Berufserfahrung von Edina Karsai

• Bis heute 1 Jahr und 4 Monate, seit Feb. 2023

  Europe Process, Reporting, SOX & Measurements Manager

  IBM

  Leading the BSO Client Financing Team of 9 Senior team members covering Europe Process, Reporting, Measurement and SOX Controls. People management activities, including development of team members through regular coaching, educations, job rotations and projects. Leading & participating in projects to address/resolve key challenges in Europe Business Support teams resulting in improvement & productivity savings. Provided guidance to Europe business teams & managers and proactively improved E2E processes.

• 3 Jahre und 10 Monate, Apr. 2019 - Jan. 2023

  Business Support Operations Manager - DACH Central & Local Offices

  IBM

  Managed a diverse Business Operations Team of 20-30 employees in 4 countries. Looked after the entire client financing life cycle from deal structuring through supplier & contract management until end of term administration. Led & developed a best-in-class self-driven team through coaching leadership style, clarity of purpose and clear expectation management.Ensured required recruitment, hiring, team planning activities. Consistently ensured successful execution of a high-volume business.

• 1 Jahr und 8 Monate, Aug. 2017 - März 2019

  Business Support Operations Team Leader - Begin of Lease, Germany

  IBM

  Coordinated a team of 10 employees, ensured high-standard execution with strong focus on customer satisfaction. Developed through structured guidance a self-sufficient team with increasing know-how, enabling them to become trusted advisors to business stakeholders and other departments while maintaining positive & supportive relationship with internal and external customers. Supported the business in meeting or overachieving its targets & ensured high customer satisfaction by having a quick turnaround time.

• 2 Jahre und 9 Monate, Nov. 2014 - Juli 2017

  Business Support Operations Specialist roles - Supplier & Contract management

  IBM

  Supported financing solutions in the DACH region (including pre-sales support, contract creation & validation, IT leasing portfolio management, billing & invoice management) while maintaining high external and internal customer satisfaction. Acted as a go-to person for team members and local counterparts in DACH both in business operational and technical topics. Drove innovation and productivity savings by developing automations for the team

• 4 Jahre und 1 Monat, Okt. 2010 - Okt. 2014

  Customer Service Supporter & Consumer Protection Representative

  Magyar Telekom

  Representative for consumer protection (consumer relations officer certificate). Kept contact with authorities & customers ensuring regulatory compliance. Researched sectoral legislation, participated in process & operational planning and improvement. Prepared presentations, reports, and statistics for the upper management.