Eleonora Babayants

Providing consulting services in content and knowledge management, records management, information architecture, enterprise search, taxonomy development and management, document control, information governance, business analysis and usability.

Optimization of Apple support center knowledge base content and search.

Management of search functions, strategies, and processes of the worldwide website. Analysis of usage and feedback patterns of worldwide web site and translating them to action. Contributing to improving the user experience of the site.

Deployed and administered the content management system based on MS SharePoint. Worked with the global marketing organization and IT to capture user requirements and assisted the IT team in designing, testing, and deploying the system. Supported global marketing organization in the marketing assets management initiative. Provided content management expertise and served as the primary point of contact for end-users of the system. Provided users training worldwide.

Deployed and administered the content management system based on MS SharePoint. Managed the project, worked with the business and IT to capture user requirements and assisted the IT team in designing, testing, and deploying the system. Provided content management expertise and served as the primary point of contact for end-users of the system. Provided users training. Supported the corporate content management initiative. Performed document control functions. Provided the information research.

Reviewed procedures and systems for storing, managing, and accessing engineering documents. Developed a content management initiative for the deployment of a new content management system. Managed the project, worked with the business and IT to capture user requirements and in defining the system requirements. Was a liaison between users and IT. Assisted with the creation, editing, and maintenance of the documents. Performed document control functions. Provided users training.

Developed and administered IRMS database as the validated software. Developed, deployed, and administered the web information portal based on BEA. Managed the project, worked with the business and IT to capture user requirements and assisted the IT team in designing, testing, and deploying the portal. Performed document control functions. Participated in internal audits. Provided users training.

Evaluated the quality of the web coverage for Google queries as well as web pages selected by Google query logs. Assigned merit and category ratings to web pages pulled out by Google. Ensured that web pages meet Google quality guidelines. Assessed the authoritativeness, topical pertinence, and overall quality of web pages.

Analyzed the content and the usage of the content management system based on Twiki. Recommended and implemented the re-structuring of the content and the information architecture of this system. Managed the project, worked with the business and IT to capture user requirements and assisted the IT team in designing, testing, and implementing the system. Performed document control functions. Provided users training.

Managed the research library. Managed content and knowledge throughout the company. Administered the content management system based on Livelink. Was a liaison between users and IT. Managed the project of major upgrade of the library computer system. Defined, implemented, and managed information services to support the information needs of the company. Performed document control functions. Wrote documents to support content and knowledge management. Provided users training.

Designed and maintained biomedical, pharmaceutical, science, and technology databases. Managed projects. Collected and analyzed user requirements to support databases design. Performed functionality testing of databases and content analysis of the data. Analyzed problems and managed problem reports. Created and maintained user documentation on databases. Worked with different thesauruses, classifications, and hierarchies. Wrote documents for online search assistance, for testing databases, etc.

Emphasis on scientific and technical libraries and information services