Enrique Zafra Hidalgo de Cisneros

CRM upgrades, business rename and rebrand projects, CRM migration, Operating Model changes, pricing changes, free trial activation/de activation, headline content launches, offer and campaign changes, interface between the DE and UK teams for the Telekom Deutschland and Telefonica partnerships (as well as upcoming partnerships), consulting partner for the DE business owners, customer focused optimizations, improvement of internal operational processes, UAT planning and testing.

Process and project management focused on the sales area. Use of CRM systems, consulting support, process improvement, multiple project implementation, UAT’s, BRS & minor IT requests elaboration, cleanings, problem solving and further activities. Daily use of the following systems: CAIF, SIEBEL, JIRA, TESTRAIL, SPARK, ADMINTOOL.

Market research, project management, qualitative and quantitative studies, IDIs, charting, descriptive statistics, bidding. E-Commerce and Benchmarking. Participation at car-clinics and client presentations. Focus on finance and automotive.

Market research, project management, qualitative and quantitative studies, elaboration of forums, boards and questions to carry out studies (in Spanish, English and German), recruitment of participants in the United Kingdom, Germany and Spain, analysis of responses, moderation and processing of data and information in the three languages. Elaboration of questionnaires and analysis of the responses. Translations from Spanish to German and English

Member of the Internal Comittee for the process of evaluation for the Master in Political Research by the Catalan University Quality Assurance Agency.

This internship included the following tasks: market analysis, monitoring and reports development, databank maintenance, administration of contracts with corporates and agents and some other administration tasks.

International Relations, Sociopolitical Research, Statistic Program "R" Double Degree in cooperation with the University of Konstanz Master-Thesis: The Impact of Regional Peacekeeping on Conflict Recurrence

International Relations, Conflict Management, Sociopolitical Research, Statistic Program "R" Double Degree in cooperation with the Universitat Pompeu Fabra (Barcelona)

Methods, Statistics, International Relations, Administration