Erwan Gouesnard

In charge of new client acquisition & monitoring Key Accounts in French, English and German. In a fast moving environment, I demonstrated skills and flexibility, gained both my management and client's trust, to be quickly rewarded with complex and cooperation intensive projects. - New clients acquisition - Monitoring of Key Account (FR/EN/DE) - Planification and coordination of complex and multilingual client's projects - Process analysis in preparation of a new ERP- and CRM-Tool development

Promoted to Senior Presales Manager

Sales Assistant for a SaaS with rapid sales cycles - Business Services - Business development - Database qualification - Client acquisition through outbound cold and hot calls in French, English and German - Consultative calls of clients and partners on SEO and e-reputation best practices

Creation of a Customer Service Team - Definition of the processes - Continuous improvement of the KPI tracking tools - Email and phone direct support - Coordinator for the Bugs resolution team - Designed and implemented a self training processes for new team members

- Analysis of Usage and system failure reports from on-premise and on-private-cloud data - Definition and implementation of benchmrks for data analysis reports

Account Manager Assistent - Software-Configuration - Big data integration: Manager of a 5 people's team to integrate client's data onto our new platform - Daily Usage analysis and reporting - Reporting of bugs and coordinator - Creation of Support Documentation in French and English Data Management - Led teams of 2 to 4 people quality improvement tasks - Determined specifications and set of budget goals - Defined working protocols and improved communication processes

Administrative management, business plan and communication plan redaction. Presentation of the project to investors. Team management (developers and marketing/sellers), setting up and following up of objectives, communication management in between the team members.

In charge of the sells (BtoB) and website's development. Definition of sells objectives and design of the selling materials and communication tools. Creation of the selling processes (payment/bills/discounts...). Defintion of the website development plan. Support in direct selling to customers.

Economy, marketing, Management