Francisco Orta

Berufserfahrung von Francisco Orta

• Bis heute

  IT Manager, Service Desk

  Maple Leafs Sports & Entertainment

  Manage team of 8 service desk & event support personnel. Oversee 3 F&B and Retail POS Enterprise Systems across 6 restaurants and 40 food concessions and bars, over 400 POS terminals in a major multifunctional arena and 2 satellite arenas. Ensure payment system integrity by conducting daily audits and reviewing daily reports. Vendor management, project management for several initiatives from new applications to WiFi implementations. Create SLAs, complete performance reviews, budgeting.

• 1 Jahr und 2 Monate, Sep. 2006 - Okt. 2007

  Team Leader, IT

  Milleniumcare, Inc

  Recruited and developed the IT support team for all Domino’s Pizza in the USA and Canada. Formulated internal and external procedures, outlined scope of support, and authored troubleshooting guides. Managed hardware, software and network installations. Implemented internal tracking system and training for the POS system, network setting and restaurant operations. Conducted regular QA evaluations of the support team. Prepared daily, weekly and monthly stats reports. Assisted support team with escalations.

• 3 Jahre und 7 Monate, Juni 2002 - Dez. 2005

  Project Manager - Migration and Training Team

  Shell Venezuela, S.A.

  Led team of 10 in a new global operating system implementation project in partnership with Microsoft-HP, including network infrastructure, WAN, servers, end-users migration. Orchestrated the centralization of service desk operations for 3,500 users. Hardware and application assessments. Developed all risk management and SDLC documentation. Supported installation of the new network infrastructure and deployment and configuration of new servers. Provided training for the end user training team.