Frank Schürmann
Angestellt, Customer Service Process and Application Manager, Erlangen, Germany, Siemens AG, LDA (Large Drives Applications), LDA IT
Erlangen, Deutschland
Werdegang
Berufserfahrung von Frank Schürmann
Bis heute 5 Jahre und 2 Monate, seit Apr. 2019
Customer Service Process and Application Manager, Erlangen, Germany
Siemens AG, LDA (Large Drives Applications), LDA IT
1.1. Global Customer Service Process Harmonisation 1.2. Global Customer Service Process Performance Management 1.3. “Global Service Process and IT Community” 1.4. “Customer Service Target Application Landscape” 1.5. PSS (Cyber Security) 1.6. "LDA Customer WebPortal" 1.7. Processes for "Customer Service Digitalisation Portfolio" 2.1. Agile Transformation @ LDA IT 2.2. Health and Safety policies 2.3. ISEC policies 2.4. Agile methodologies
8 Monate, Aug. 2018 - März 2019
Program Manager "SiePortal", GS IT EB, Erlangen/Nuremberg, Germany
Siemens AG, Digital FactoryProgram Management "SiePortal" (Customer Web Portal) - Processes and Tools • Define, implement, optimise and audit a Scaled Agile Transformation Process for Software Development based on SAFe 4.6 • "SiePortal" SAFe Process: Definition, Implementation, continuous optimisation (PMMI 5) and adherence check, Process Owner, Process Consulting • "SiePortal" POLARION: Ramp-up, setup, customization, training, UHD, continuous optimization, Tool Owner, Tool Consulting, ISEC issues • POLARION consulting
6 Jahre und 7 Monate, Jan. 2012 - Juli 2018
Service Portfolio Manager “Field Service”, DF CS SD, Erlangen, Germany
SIEMENSBU Responsibility for Global “Field Service” Portfolio, Delivery & Operations
4 Jahre und 5 Monate, Aug. 2007 - Dez. 2011
Operations Manager “Project- and Service Execution”, BT in Zug, Switzerland
Siemens Schweiz AGDivision Responsibility for Project and Service Process Optimisation, Demand Management of the respective IT support and hands-on OnSite implementation support with BT in Zug, Switzerland
1 Jahr, Aug. 2006 - Juli 2007
Head of Demand Management Service, Head of Service Council, Bayswater, Australia
Siemens Australia
Demand Management Coordinator Service and Head of Service Council with CIO in Bayswater, Australia
5 Jahre und 2 Monate, Juni 2001 - Juli 2006
Senior Consultant eSCM, Corporate Process Executive Service (SERVOR®)
SIEMENS- Senior Consultant for Supply Chain eTransformation (eSCM) - Corporate Process Executive Service Business (SERVOR®) - Corporate responsibility for Service Process harmonisation, optimisation and digitalisation and rollout (SPIRIDON) with Corporate CIO G in Munich, Germany
10 Monate, Aug. 2000 - Mai 2001
Performance Line Manager "Freight Payment Services", Erlangen, Germany
SIEMENSPerformance Line Manager for Digitalisation of Freight Payment Services with SPLS in Erlangen, Germany
Marketing Manager (Strategic, Communications and Public Relations) at ATD TD 4 in Erlangen, Germany
3 Jahre und 8 Monate, Juni 1994 - Jan. 1998
Marketing-/Key Account Manager, Industry, ASI IC, Erlangen, Germany
SIEMENSMarketing and Key Account Manager for Industrial Customers at ASI IC in Erlangen, Germany
2 Jahre und 2 Monate, Apr. 1992 - Mai 1994
Process Analyst for SCM, Marketing, Industrie et Automatisation in Paris, France
SIEMENSProcess Analyst for SCM and Marketing with Industrie et Automatisation in Paris, France
7 Jahre und 6 Monate, Okt. 1984 - März 1992
Key Account Manager with ASI IC in Berlin, Germany
SIEMENSKey Account Manager with ASI IC in Berlin, Germany
Ausbildung von Frank Schürmann
2 Jahre, Okt. 1982 - Sep. 1984
Economics and Leadersship
Siemens Training Centre for Economics and Leadership
- Management and Controlling - Process Management and Controlling - Information Technology (IT) - Customer Relation Management (CRM) - Production and Execution Offering Lifecycle Management (OLM) for the Business Types: - Product Business - Solution Business - Service Business
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Französisch
Fließend