Fred Gouard

Creation of stock transfer orders, delivery notes, shipments and batch numbers on SAP. Checking the incoming and outgoing material quantities in SAP vs. warehouse notification. Posting of incoming and outgoing goods in SAP. Communication with planning department about delivery discrepancies. Direct communication with warehouses in Germany, Belgium and UK to clarify delivery differences.

High quality multilingual customer service with a main focus on French support (phone, emails) in a multinational environment. Management of a wide portfolio of customers as well as a constantly growing number of new customers. Follow-up of transactions and accounts by providing quick and efficient solutions to specific inquiries using the company's own ticketing system. Digital data management.

Local and on-site training to customers to ensure the best possible understanding of the product. Bilingual digital content management and harmonization of all company documents across different platforms. Software and hardware QA management according to the company guidelines and methodology to give customers the best possible experience.

Bilingual QA tester in an international team. Wrote and followed up detailed bug reports for the development team to enable all involved in the process to follow the steps. Flawlessly localized software and hardware – grammar, misspellings, cultural discrepancies, erroneous information. Successfully checked the game play, mechanics and game-flow of software according to the high standards of Nintendo while paying particular attention to guidelines.

High quality bilingual technical support in a call center providing efficient solutions to technical inquiries. Digital content management and translation of documents from English to French, in-app and on the company website. Localized proofreading – checking and correcting translation changes to the software according to guidelines. Creation of technical templates in French and English to improve the quality and response time of the team towards international customers.

Maximized business performance to achieve goals through the sales. Provided the team with clear directions to pro-actively prevent any potential stock issues and answer customers’ enquiries. Actively encouraged team development to drive sales by meeting customers’ needs and exceed expectations. Measured and monitored team and individual activity and results. Motivated and inspired staff members by providing a positive team spirit.

Managed different departments (Video Games, Books, Accessories and Music) within a highly successful store to meets the targets and drive sales forward. Ensured that the staff, stock and tills were properly manned, managed and set on a daily basis to allow a smooth and reliable business. Provided team and individual support to staff members to ensure and promote the development of talent. Delivered campaign merchandising in an efficient manner according to company guidelines and business plans.

Talent acquisition and development by identifying individual strengths and weaknesses and providing training. Overseas orders as well as Internet sales to maximize results and minimize the risks. High standard of customer service in leading by example. Optimized merchandising to increase footfall and store attractiveness. Coordinated stock levels to help drive sales.

Delivered a high level of customer service by acknowledging customers as individuals. Helped provide customers and staff with the best possible working environment by enforcing company regulations.

Dealt face-to-face on a daily basis with customers’ enquiries in a timely and professional manner. Successfully found new contractors and collaborators among the local businesses and companies. Accurately performed stock management duties to help improve sales.

Dealing face-to-face or over the phone with clients’ queries and bookings with a ticketing system. Ensuring a high standard of service in direct collaboration with all sectors of activity (mainly management, reception, maintenance, entertainment) within the company. Collaborating with and finding new external contractors. Cash handling and sales.

Foreign languages, especially English and German.