Furqan Baloch

Project Management Process Management Marketing Communication Customer Relationship Management

Responsible for overall HR activities Business Development and process optimization Product Development and monitoring

Task related to business development, sales and after sale service of Square Trade products i.e. Warranties for electronics, in American Region. Promoted to acting team lead to monitor the efficient achievement of sales targets via sales KPIs. Systematically Resolving complains and Queries of the customers of Square Trade Campaign in USA. Building concrete customer relationships and expanding the business via customer loyalty and converting them in to potential customers of other square trade products.

Handling, Resolving customer complaints & queries regarding all banking products and services in a timely and effective manner. Performing tasks of a Banking Officer via Phone in a holistic way. Generating leads for the sale of SCB products by providing them the best customer experience regarding the offered product and services.

Collection and Entry of survey / evaluation forms & updating the main SAP list of T&OD department Training Need Analysis through processing the survey forms Database management and creating presentations for employee training using office tools Payroll management on Excel

Support in day to day HR operations

Course Description: https://www.hs-anhalt.de/nc/studieren/orientierung/studienangebot/detail/international-trade-master-of-business-administration.html

Strategic Finance, Strategic Marketing, Strategic HRM, Strategic Management, International Business, Supply chain management, Logistics, MBA Thesis. Course Outline: https://khi.szabist.edu.pk/mba.html

SCM, Sales & Marketing, economics, Business Mathematics, Finance, Accounting, leadership skills, managerial skills, Recruitment and others. Course Outline: http://www.greenwich.edu.pk/programs/undergraduatedegrees/bs-ba/