Gabriella Sertorio
Bis 2023, Guest-Relations-Manager, Capri Tiberio Palace Hotel
Abschluss: Public relations, Faculdade Cásper Líbero
Capri, Italien
Über mich
Hello, My name is Gabriella, I'm 28 years old, graduated in Public Relations and, with over eight years of experience, I developed my career focusing on Customer Services and Success. Which led me to apply all my knowledge and skills in the area of tourism and hospitality, working as Guest Experience / Guest Relations. I'm a European citizen with permission to work full-time in the EU and open to be relocated. Fluent in three languages: english, spanish and portuguese(BR), and with work-experience in hospitality, I have been working in hotels, bars and restaurants worldwide in the past 3 years. Today, working as Guest Relations Manager in Capri in a 5-star hotel was definitely a great opportunity and experience for me, but I'm looking for new experiences where I can perhaps learn more. This is just a summary of my professional career. It would be a pleasure to talk to you and get to know better about the open positions your company has. Kind regards, Gabriella Sertorio
Werdegang
Berufserfahrung von Gabriella Sertorio
9 Monate, März 2023 - Nov. 2023
Guest-Relations-Manager
Capri Tiberio Palace Hotel
Responsable for ensuring guest wellbeing and satisfaction. Leading all actions involving the customer experience, to create a tailored and optimal experience from pre-arrival to departure. Create and personalise each guest profile according to their requirements, preferences, in order to anticipate expectations and needs for current and future stays Control and Register – every day prepare the updated In House List, with all the details of the guests in house for control, register and analise of profile.
6 Monate, Juni 2021 - Nov. 2021
Guest Experience
SELINA MONTEVERDE
Working on customer service, planning and developing activities for customer experience and satisfaction and supporting internal and external communication of the hostel.
5 Monate, Feb. 2021 - Juni 2021
Concierge
NOMADS ROOFTOP CANCUN
As Concierge my role was to greet the guests, introduce all the free areas, working hours and general instructions. As well as informing about events and being in charge of the indication of establishments and tours in the region and the sales of tours of our partners.
Ausbildung von Gabriella Sertorio
4 Jahre, Jan. 2013 - Dez. 2016
Public relations
Faculdade Cásper Líbero
Sprachen
Englisch
Fließend
Spanisch
Fließend
Portugiesisch
Muttersprache
Italienisch
Gut