Gaurav Naman Tuteja

• Offshore Delivery Lead (UK Sector) responsible for delivery of multiple global complex contracts in line with BT’s business goals • Responsible for every aspect of the project from initiation to go-live, which includes developing work plans, managing P&L and realisation of business benefits • Manage resources (both BT & 3rd party vendors), stakeholder expectations, customer communication, requirement gathering, progress reporting, risk and quality control

• Responsible for business planning for key accounts across Europe and Australia/New Zealand financial year FY’2015-2016 • Involved in business development activities, RFI/RFP responses, bid management, effort estimations, pricing sheets and resource loading, to achieve revenue & pipeline targets through organic growth and acquisition of new clients

• Establish an innovative pricing strategy namely “Value Based Pricing” that would help T-Systems capture maximum value for innovative solutions in the IT outsourcing industry • Identify and analyze various critical drivers (revenue gain, cost reduction etc.) and their relationship with the overall pricing model • Formulate & develop a mathematical tool to implement the pricing model that would serve as a base for T-Systems to use this approach for pricing among its customers

• Responsible for end to end management of ECI (vendor) including requirement gathering, design validation and supervision of future delivery plans • Drove process improvements such as Risk Based Testing, Customer Experience Testing, Defect Density measurements etc. for cost and quality optimisation • Collaborated with Client Delivery & Test Leads for regular status updates regarding delivery plans, cost optimizations and transformation goals

• Reported to BT Process Design lead and was responsible for analysis of customer business requirements for impact assessment • Collaborated with BT leadership team and component design & test teams to develop process solution for business requirements impacting the process design area • Led the review and presentation of the proposed process solution in partnership with international stakeholders such as network design, and vendor management • Analysed process gaps in the operational environment

• Led a team of 35 for a project having annual revenue of approximately GBP 1 Million • Responsible for change management, decision-making and reinforcing team strategies within the project and accountable for delivery management dimension of diverse globalized teams • Managed customer requirements, costs/estimations, resource allocation, delivery schedule and defects/issues handling • Worked closely with the sales team and contributed in RFP responses, project proposals and pricing strategy development

• Managed a team of 15 and was instrumental in resource planning and cost estimation • Reported to BT Test Lead and was responsible for leading automation testing of BT’s voice services resulting in major cost, resource and time savings • Responsible for requirement gathering from various line of business in BT • Coordinated with the release management and delivery team for regular status updates • Allocated workflow and monitored the performance of team members to maintain high quality standards

• Reported to Deputy General Manager and was responsible for fault management & daily health checkup of servers & network elements • Implemented change request from Radio team in GSM and GRPS technologies • Responsible for customization of performance reports according to customer requirements • Mentored new joiners and trained them in-line with the work requirements