Georg Fick

Programm Manager neue Plattform für Ticketing Solutions

Led implementation and now functions as Program Manager for Salesforce CRM platform and Programmatic Sales data interfaces. Responsible for vendor management as well as leading internal teams. Manages Organizational Change initiative transforming the FNG IT Data Management team from a weak matrix to a strong matrix organization. Acts as Project Management team leader.

Client liaison and team lead of onshore/offshore resources for delivery and sustain of cloud based DAM solutions. Managed system discovery, configuration, custom development, deployment and system integration. Supervised client relations and ongoing system sustain and change request activities. Implemented best practices for Agile Project Management

Traveled through South America, Africa, Middle East and Asia to engage with people from different countries and walks of life through social networks and online communities. Participated in other cultures through work for local startups and community projects: Worked on tomato farm in Argentina, led community projects in Malawi, built website for Bedouin travel business in Jordan, and consulted healthy living start-up Revitacura in Malaysia. Blogged about experience at www.awonderfulmind.com .

Managed project as well as acted as Product Owner for proprietary global workflow management system to increase production and operation efficiencies by 30%. Scrum: Participated in defining the project specific Scrum process. Facilitated story grooming sessions, sprint planning sprint reviews / demos and participated in daily stand-ups and sprint retrospective. Removed road blocks. Reported on progress (burn down), risks/opportunities and overall readiness.

Managed configuration, deployment and change of MS Project Server 2007 for schedule and resource management of 1100+ projects/year with global workflows and 300+ resources Managed development and release for reporting database combining data from 3 isolated applications. Added 200% more reporting detail and increased reporting efficiencies by 75% through automation Analyzed business applications - increased revenue by 10% ($1M/yr)

Designed production process standards and established Key Performance Indicators (KPI) for new technology service, which doubled department revenues in 12 months ($11M/yr) Developed, documented, released and managed measure and change of new process standards Analyzed complex business data and designed reports Initiated and led MS Project pilot program

Project Manager - DVD/Blu-ray Disc Mastering Delivered over 80 time-sensitive projects with 99% on time & quality success rate for $7M/yr client account Worked with external clients and vendors to assure on time, budget and quality delivery Developed and managed project plans and controlled quality and risk. Managed up to 10 resources

Tested quality, user experience and technical standards of DVD replication masters

Main work in European arthouse movies, TV and music videos. Since 1999 also work for American Independent Cinema.