Ing. Héctor Aguilera

Angestellt, Senior Technical Support Engineer, Private Company Information

Abschluss: Business Informatics, Instituto Tecnológico y de Estudios Superiores de Monterrey

Berlin, Deutschland

Fähigkeiten und Kenntnisse

Teamwork
Project Management
Systems Administration
Pitching
Public Speaking
Presentations
Technical Support
1st and 2nd Level IT Support
Linux
IT-Consulting
System Administration
Ubuntu
Bash (Unix shell)
Mobile Devices
Technical Sales
Mobile Ad Networks
E-Commerce
Online Advertising
Zendesk
GitHub
Pivotal Tracker
JIRA
PHP
CSS
HTML
XML
MySQL
JSON
Wordpress
Google Analytics
Google Apps for Business
ITIL
Information Technology Infrastructure Library (ITI
Cisco CCNA
Computer Networks
Apple iOS
Android
Microsoft Windows
Microsoft Office
Mac OS X
Apple iWork
Team Leadership
Systems Thinking
BPMN
Business Process Modeling
Unstructured Problem Solving
Flexibility
Reliability
Commitment
Ability to work under pressure
Organizational Skills
Ambitious
Enthusiasm
Consulting
Information Technology
Internet
Beratung
Technische Beratung
Business Informatics
Informatik
Wirtschaftsinformatik
IT-Beratung
Systemadministrator
Systemadministration

Werdegang

Berufserfahrung von Héctor Aguilera

  • Bis heute 1 Jahr und 8 Monate, seit Okt. 2022

    Senior Technical Support Engineer

    Private Company Information

  • Bis heute 7 Jahre und 5 Monate, seit Jan. 2017

    Marketing & Community Manager

    Independent Consultant

    Part-time work performing seasonal marketing campaigns using Facebook Ads. Responsible for developing from scratch the online presence of businesses. Audience segmentation and creatives delivery through the Facebook Ads Manager. Achievements: * Development of an easily recognizable brand across customers. * Identification of most common client requests. * Identification of business and products trends. * Organic growth of the Facebook and Instagram presence.

  • 2 Jahre und 9 Monate, Jan. 2020 - Sep. 2022

    Technical Support Engineer

    Private Company Information

  • 1 Jahr, Jan. 2019 - Dez. 2019

    Technical Solutions Engineer

    Adikteev GmbH

  • 1 Jahr und 4 Monate, Mai 2012 - Aug. 2013

    Tech Sales Engineer

    Trademob GmbH

    B2B Technology Services Company that provides web, mobile web and in-app marketing solutions for Apple iOS and Android Apps. > Responsible for technical tasks at the 1st and 2nd IT customer support levels. Interface between the IT operations team and internal/external clients. > Creation of reports and data analysis for clients (MySQL, Linux terminal, log files). > Clarification of tech questions from clients and verification/troubleshoot of technical integrations (SDKs, APIs, Server-to-Server).

  • 4 Jahre, Jan. 2008 - Dez. 2011

    Assistant to the management

    CIC Consultoría, Ingeniería y Construcciones

    Assistant to the management in family-owned business. Part-time job during Bachelor studies. Business oriented to provide consultancy and technical solutions in the electrical, mechanical and mechatronics fields in the private sector. > Management of estimates, quotes and invoices required by the main clients of the company. > Responsible for preparing legal documents (taxes declarations and social security paperwork). > Responsible for creating interactive PDFs for automatic tax calculations.

Ausbildung von Héctor Aguilera

  • 1 Monat, Sep. 2018 - Sep. 2018

    Entrepreneurship Summer School

    Startup Class Berlin 2018

    Full-time 4-week class dedicated to boost entrepreneurial skills. Based on the Lean Launchpad from Steve Blank, a team identifies unmet customer needs, creates a new product to address those needs and develops an innovative business model (as taught in Stanford, Berkeley and Columbia Universities).

  • 2 Jahre und 11 Monate, Okt. 2014 - Aug. 2017

    Master of Science

    Universität Münster

    Theoretical and practical approaches in Information Management, Process Management and Business Networks. Applied informatic skills in process modeling, databases, linux systems, monitoring tools, BI tools, computer networking and collaboration in a software development team.

  • 6 Jahre, Jan. 2008 - Dez. 2013

    Bachelor of Science

    Instituto Tecnológico y de Estudios Superiores de Monterrey

    IT Management, IT Consulting, Strategy, Business Management and Organizational Process Modeling.

Sprachen

  • Englisch

    Fließend

  • Spanisch

    Muttersprache

  • Deutsch

    Fließend

  • Französisch

    Grundlagen

Interessen

Gym
Salsa & Bachata dancing
Football
Swimming

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