Ilia Iovtchev

• Manages the strategic planning process; designs and reviews key strategic priorities, turning them into a comprehensive strategic plan; • Monitors the implementation of the strategic plan; • Responsible for the development, implementation, and compliance with operational policies and procedures; • Represents the company to state institutions, trade associations, clients, and suppliers; • Responsible for creation and operation of the Quality Control and Customer Satisfaction function.

• Manages company's overall business in order to increase revenue, profitability, and sustainability; • Develops an operational plan in line with the company's strategic goals; transforms it into objectives, projects and initiatives; • Coordinates the preparation of the annual company budget and presents it for approval by shareholders; • Responsible for achieving goals and KPIs within the approved plan and budget of the company; • Involved in search for strategic investor and company sale terms.

• Active participation in the development and implementation of financial control procedures for the offered financial products; • Provided strategic guidance on financial planning in relation to the company's loan business growth plans; • Monitored and analyzed the competition in the market, as well as the positioning of the company’s product offerings; • Business line evaluation and analysis of the strategic development of the company.

• Established and implemented a project to increase sales in the Small and Medium Business Division; • Promoted project and coordinated partnership agreements with 45 industry organizations and associations; • Development of alternative sales channels by partnering with Business Centers in 30 Bulgarian cities and with nationwide insurance broker. • Organized meetings with potential clients; participated as bank representative in events and forums.

• Developed and coordinated the implementation of the bank’s Mortgage Lending business development strategy to sustain and grow revenues and profits; • Developed, submitted for approval and administered the annual Mortgage Lending sales budget; • Assigned the budget to sales channels by coordinating the revenue-generating activities across channels so as to meet the plan; • Developed and managed effective mortgage lending sales teams; • Managed the development and launch of mortgage products.

• Performed detailed market research covering the natural gas market in Europe, reviewed supply contracts in Europe, drafted proposals for negotiation strategies when negotiating a long-term supply agreement.

• Participation in a team for developing new fund products for retail, institutional, and insurance channels; • Managed projects for launching new products, including preparing memoranda for the board of trustees, and after approval - planning, activity coordination, status reports, workflow management across departments, divisions, and companies. • Approved product and sales materials; served as point of contact for product inquiries from regulatory institutions and industry associations.

• Supported existing product line – developed commercial materials; interacted with external business partners; prepared studies, issued action plans and reports; • Coordination of projects for existing products; active participation in organizing and conducting sales training for fund products for employees at various distribution channels; • Reviewed and approved fund performance disclosure in reports and other documentation; served as point of contact regarding financial performance.

• Prepared sales and product materials, analyzed databases; • Successfully completed training for financial products, distribution channels and the systems that support the products.