Jehanzaib Ejaz

Angestellt, Assistant Manager Contact Center Technology Operations, Telenor Pakistan

Lahore, Pakistan

Fähigkeiten und Kenntnisse

Avaya. Genesys
Project Management
Service Management
IT Operations Management

Werdegang

Berufserfahrung von Jehanzaib Ejaz

  • Bis heute 19 Jahre und 5 Monate, seit 2005

    Assistant Manager Contact Center Technology Operations

    Telenor Pakistan

    Operational Manager leading Telenor Contact Center Operations, responsible for infrastructure management of 97 E1 with Avaya and Genesys Hybrid solution along with NICE R3 for reporting. Service Management is also part of the domain, providing L1 & L2 support, including onsite and remote to business in a 24/7 model.

Ausbildung von Jehanzaib Ejaz

  • 3 Jahre und 7 Monate, Dez. 2001 - Juni 2005

    Computing & Information Technology

    Staffordshire University

Sprachen

  • Englisch

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