Dr. Jukka Hekanaho

Analytics Lead, Accenture AG, Switzerland

Be Customer Smart is a leading consulting company helping companies to boost their business results by optimising their customer experience management and engagement to better match the expectations of their customers. We advise our clients on how to gain a competitive edge through a better understanding the consumers’ needs and through more efficient customer interactions.

Responsible for the consulting unit of SandSiv AG. SandSIV enables world leading companies gather superior customer intelligence Through its cutting-edge Voice of the Customer (VoC) technology and expert Customer Experience Management (CXM) consulting, SandSIV is a recognized global leader in VoC and CXM. SandSIV solutions directly contribute to increased operational efficiency, help accelerate business performance and provide measurable impact on bottom line revenues.