Kristina Venettis

- Promoted from MICE Executive in May 2016. - Converted over £1.5 million in MICE revenue in the past 6 months. - Successfully attracted new events with Swarovski, IBM, and Shell. - Managed large-scale (up to 1,000 delegates) and intimate events with complex production and logistic requirements. - Led targeted contract negotiations to protect revenues in line with the business strategy and market conditions. - Mentored junior colleagues in challenging situations and training new team members.

- Converted £1 million worth of bookings (half of the total converted revenue for the team) in 2014. - Led the Site Inspection Relaunch Project, which resulted in a steep conversion rate increase of 17% in first quarter. - Organised fundraising activities collectively raising over £1,000 for UNICEF. - Managed key client relationships. - Represented the team at weekly Revenue meetings to discuss provisional and confirmed business, identify need periods and revenue maximisation opportunities.

- Coordinated various corporate, golfing, and social events for groups ranging from 2-200 people, including high-profile events e.g. Regional BMW Golf Cup, the Annual Bentley Ladies Weekend, and the Senior Golf Open Championship. - Nominated for the Star of the Month and the Department of the Quarter. - Led a wedding project which increased conversion rates and client satisfaction. - Managed relationships with outside suppliers. - Represented and promoted the resort at exhibitions.

Built theoretical and practical knowledge about the hospitality industry and service operations, including F&B Management, HR, Marketing, Tourism, and Finance. Dissertation: “Thematic analysis of luxury fashion houses’ adoption of their brand philosophy in the hotel industry".