Leah Lansberry Austin

Volunteer position. Create press releases, provide volunteer training, create training manuals, conduct research on rural communities around the world.

Project Manager for UI design firm, implemented projects for T-Mobile and an NFL coach. Supervised software architect and delivery schedule from design and development teams. Presented proposals, solutions, and findings to executives, managers, and business users. Managed projects from inception to delivery. Streamlined PM processes, created templates, and standardized documentation.

Streamlined sales and sales support operational processes resulting in a 40% productivity increase. As the lead Business Analyst, interviewed people to grow the team, trained new team members on business and system functions, managed department interns, and was the go-to person for other Business Analysts on the team. Liaison between IT and Operations. Trained sales and operations personnel in offices around the country on new processes, procedures, and systems related to a new application roll-out.

Achieved and maintained the highest customer service productivity statistics of my team. Provided information to customers on their portfolios, company products, services, and stock exchanges. Researched and resolved customer market inquiries and account questions, conducted account transfers and closures, and resolved basic technical problems. Earned Series 7 and 63 trading licenses (Expired).