Makwana Kashyap

ADM and Reversibility Project Management for SFR France Luna P Project Management and Contract Management activities for Eplus

Led the POC for an Indian Telecom Service Provider to demonstrate Usage and Retention team the solution capabilities of near Real time Viral marketing (Event triggered) and its upside impact on the Revenue and ARPUs, Target: Prepaid Customers - average ARPU. • Project Management including Requirement Analysis and mapping Loyalty Managemen product ,Planning and Estimation •Led Design, Testing, JAD, Build and Deployment •Led product walkthrough and sharing the POC results as per business expectation

Actively Led the Role for my Customer - Verizon Business for their IT Infrastructure and common services platform Business unit. Streamlined eBonding implementation processes, RCA of eBonding usage slippages and enhancing the eBonding platform and customer facing enterprise portal towards Self Services. Participated as a consultant to streamline the SOA Governance model for various IT Business Units.

Led the Business Analysis of Wireless Ordering Portal for FRONTIER COMMUNICATIONS USA Business Analysis and Outsourcing of Business Processes including Customer email management for high value mobile customer and Siebel CRM BCR Justification and development for VIRGIN Mobiles USA

TTSL had a strategic process initiative to transform business by stream lining critical customer facing processes. Led the Development and automation of the same by uUsing the ETOM / ITIL framework: Gap analysis for existing business processes for Provisioning, Order management, Billing and Customer Care. Led the Techno commercial comparisons of BPM tools to decide the corporate BPM solution

Business Analysis of Customer Care Processes and faciliated E2e implementation and supported further enhancements of CLARIFY CRM Modules Clear Callcenter, Campaign Management, and Clear Sales

Led the Definition of eprocurement services for the targeted SME customers requiring streamlining of SCM activities/ processes to realiza their ROI. Project Management of IT audits, IS Audit Application benchmarking, Ediagnostics projects at client location Updation and contributed towards their Knowledge management initiative