Marc Schülke

Verantwortlich für Teile der ServiceNow-Implementierung (Katalogverwaltung, Incident Management & Anbieter) Katalog- und Konfigurationsmanagement in ServiceNow Geschäftsprozessmanagement Design und Implementierung von Workflows (IT, Nicht-IT, ServiceNow) Beitrag zur globalen "One IT"-Strategie Überprüfung und Genehmigung von IT-Dokumenten gemäß globalen Richtlinien Mitglied des Change Boards

Operativer Ansprechpartner (SPOC) ITSM für Anbieter, Stakeholder und Benutzer Verantwortlich für den 1. und 2. Level Support Gestaltung und Verantwortung für kritische IT-Prozesse wie z. B. Major Incidents, Change Management, MOD usw. Implementierung von ServiceNow Change Management Major Incident Management Service Owner Service Desk

Business Manager in Software Development(Public Sector) - Key Account Responsibility around 800.000-900.000€ revenue/month - CRM: Customer care & Customer acquisition - Supervising & Development of currently 30+ internal IT Specialists (primarily Java, .Net, SW-Test, PM) - Management of around 40 subcontractors - Contract Negotiation - Responsible for hiring of highly qualified resources in Software Development, Test and Business Analysis - Project Management

realization of a scrum environment for validation teams to enable daily scrum meetings (VBA + Team Foundation Server) development of a database to enable project managers to easily find relations between different items

Development of tools for the Program Management to improve and automatize reporting and analysis (Java + VBA)