Sebastián Guazzini
Angestellt, Circle Lead Employee Workplace Angels, ING Deutschland
Abschluss: Master in Management of Technological and Telecommunications Services, Universidad de San Andrés
Frankfurt am Main, Deutschland
Werdegang
Berufserfahrung von Sebastián Guazzini
Responsible for Service Desk for Workplace Services (IT - FM) and Reception Services
2 Jahre, Jan. 2022 - Dez. 2023
Circle Lead Employee Solution Detectives - Tribe Enjoy Your Workplace
ING Deutschland2 Jahre und 3 Monate, Okt. 2019 - Dez. 2021
Provider Manager - Workplace Services - IT Infrastructure
ING DeutschlandProject: SAP Basis Project Coordination Customer: International Bank IT Organisation
1 Jahr, Feb. 2016 - Jan. 2017
Sabbatical Year
Sabbatical Year - International Experience
Teilnahme an Sprachkursen und Trainingsprogrammen zur beruflichen Weiterbildung
2 Jahre und 11 Monate, März 2014 - Jan. 2017
Sr. Manager, Planning and Control - Field Service
Telecom Argentina
Responsible for planning and directing, in the Field Service Department, the processes relative to economic Budget, contracts management, materials requirements and providers’ certification and payments. . We had also to Implement new process, guarantee the technical training plan and administrate systems for trouble tickets, workforce management and reporting.
3 Jahre und 2 Monate, Feb. 2011 - März 2014
Process Manager - Operations Support – Network Unit
Telecom Argentina
Designing and managing the processes for the mobile and fixed network’s construction and maintenance. Designing and managing the processes, orientated to the provisioning and claims resolution for the fixed and mobile services in all client’s segments in the company. Leading the projects for new systems and prioritize the requirements for system´s improvements
3 Jahre und 9 Monate, Juni 2007 - Feb. 2011
Technical Responsible - Field Service - Customer Service – Network Unit
Telecom Argentina
Leading the process design and improvement for the customer service’s areas as well as their internal clients or suppliers. Developing internal process improvement for the claims resolution, augmenting the resources efficiency. Coordinating the TPM (Total Productive Maintenance) methodology application for the maintenance of the external networks elements in the fixed network. Assuring the efficiency of the physical and economical recourses.
5 Jahre und 5 Monate, Feb. 2002 - Juni 2007
Dispatch Supervisor – Field Service - Customer Service – Network Unit
Telecom Argentina
Centralized workforce coordination for the maintenance and service provisioning in order to meet the repair and installation time targets.
2 Jahre und 3 Monate, Dez. 1999 - Feb. 2002
Dispatcher/Analyst - Field Service - Customer Service – Network Unit
Telecom Argentina
Dispatch the task to the maintenance technicians in accordance to instructions from the dispatch supervisor and monitor the activities to achieve the claims resolution's velocity target.
Ausbildung von Sebastián Guazzini
2 Jahre und 3 Monate, Apr. 2009 - Juni 2011
Management
Universidad de San Andrés
The program offers a comprehensive view of the Technological and Telecommunications Services business to developing managerial skills for complex decision-making and working with specialists from different discipline.
10 Jahre und 5 Monate, Feb. 1997 - Juni 2007
Engineering and Management
Universidad Nacional de Córdoba
Electronic
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Deutsch
Fließend