Marsel Hasanaj

Successful deliver top line sales growth through new and existing partnerships. Develop the breadth and depth of sales within existing and future markets. Identify new commercial opportunities to increase revenues on local and International market. Evaluate market research, competitor and customer surveys and execute strategies in line with evaluations. Maximizing company profit, set and deliver forecast, and achieve annual sales targets.

Create tailored IT solution based on business requirement for the private sector. The services include identifying business needs and creating IT solution regarding; database maintenance and quality reporting tools, automated salary maintenance application, warehouse stock management and more, with the main goal to facilitate business daily tasks and processes and improve efficiency overall

Manage and Support a staff of 10 specialists, Sales and Logistics department. Design and implement the sales strategy. Providing quality customer service, by implementing an accurate complain management process. Motivate and support employees to achieve maximum performance not only to achieve the personal targets but also to ensure the development of the staff I lead.

Leading a team of 15 staff and managing two branches. Implementing company’s strategic goals and responsible for the business efficiency of the two branches. Responsible for increasing loan portfolio, ensure quality of service and customer satisfaction. Lead employees to improve performance and achieve branch portfolio targets and drive sustainable growth. Sustaining the community needs for funds and loans by helping them with consolidated business growing plans.

Project management, documentation and follow up of Business driven IT Projects until Implementation and full automation. Lead necessary changes to increase customer lifetime value and retention. Introducing automated campaigns to ensure effectiveness of sales funnel and sales process. Provide leadership, expertise and guidance for implementation of new projects and products through overall CRM program’s lifecycle together with MIS&IT department.

Directing, organizing, and leading Business Intelligence work stream projects in the implementation and use of new Business Intelligence software tools and systems. Working on highly complex, cross functional IT and business intelligence solutions. Provide expertise for key business Intelligence core functions. •

Manage grants and budgets for the whole programs of the office. Support Team leader on budget design, reporting and submission to donors. Assist with monthly closing activities and provide expertise by auditing the financial and program activities to ensure the programmatic goals and budget spent are in alignment with the company’s policies. Assist with Human Resources functions and administration for all hiring processes of the office.

Manage Bar-Coffee and Vinothek "Viktoria". The capacity is about 35 tables and 8 employees in two shifts. Clientele consisting of regular customers as well as organization of events such as Student Day, Valentine's Day, New Year's Eve and other festivals throughout the year with live music and special guests from the field of music.

Management of work plans for achieving sales targets and maintaining positive relationships with the entire B2B and B2C customer network, ensuring high product quality and fast service. Organize various parties and events to promote products and the company image, within the framework of marketing campaigns.

Finance and Accounting

Marketing and Business Administration

Business computer science