Diedon Kica

BP Home Investment operates in several industries such as construction, real estate, energy, technology, entertaining and education, and charity foundation. We consist of top management team who have between 15 and 25 years of working experience in different industries. As a group, we constantly focus on setting new trends and are proud of our efforts to stay ahead of the curve by creating and investing in innovative projects.

Fingermarket is a centralized online platform for businesses and professionals to conduct e-commerce, trade and recruitment. I was involved at strategic level to establish the new venture, specify the business model, and reach potential investors. In addition to that I was responsible to setup the administration and commercialization department and recruit the required people, and also manage overall business operations regarding marketing, sales, and customer service.

Provide independent consulting services on demand for local and international clients, which comprises individuals, companies and organizations. My services typically revolve around my core professional competencies and specializations, and are delivered as specific projects or result-oriented tasks, one-to-one coaching, group training, workshops and presentation/speaking.

- Established the sales department and developed business procedures and policies - Designed and implemented custom-based CRM on MS SharePoint portal platform - Screened, interviewed, hired and coached sales officers and sales agents - Created a marketing and sales plans, and supervised the sales team in day-to-day activities

- Managed sales for Kosova and Albania - Planned and coordinated sales activities within CASD/ERP department - Targeted primarily B2B sector and secondary B2G sector - Managed and lead the sales unit within CASD/ERP dep - Contributed in business dev, sales, marketing strategies and operations - Implemented ISO 9001:2008 standards for business solutions sales unit - Developed and maintained relations with clients, vendors, business and government partners

-- Managed Microsoft NAV ERP solutions and custom-based software products and services -- Compiled SLA agreements and negotiated contracts with clients and partners -- Prepared marketing materials, executed market research and cross-functional programs -- Managed the sales cycle for a selected group of products (Cisco, 3COM, Linksys) -- Compiled and managed technical, sales, and procurement proposals (Bids/RFPs/RFQs)

- Managed a small family business (grocery retail store) - Conducted activities relevant to direct retail sales - Supervised employees and managed logistics and supply - Managed accounting activities of a business

Economics for Managers, Integrated Business Systems, Product and Brand Management, Competitive Strategy and Marketing, Customer Relationship Management (CRM), Entrepreneurship and New Venture Creation, Business Process Analysis and Workflow Design, Strategic Management of Technological Innovation.

Information Systems: Foundation of E-Business, Computer Security, Introduction to Java and OOP, Software Engineering and Development, Data Communication and Enterprise Networking.