Nabeeh Eldardery

• Programme Management of customer satisfaction strategy for all IT services delivered to organization worldwide for 10K employees. Scope of initiatives covers all IT services like end user services, O365, network, Infrastructure and cloud. Drive E2E service strategy and business relationship across functions and business units.

• Leading IT Infrastructure and Service management team for IT Infrastructure end to end services. • Client Advocate: advising clients of effective IT services best fitting for business requirements. • Consultancy: capturing client requirements from business and converting them into solutions. • Project Management and Implementation: planning and driving project plans to implement customer demands involving internal teams and vendors.

Service Management of all IT services delivered to users of Ipsos acquisition covering TSAs ( Transitional Service Agreement) of end users, networking, Datacenter Infrastructure, and Business applications. Responsibilities covered operational, communication and financial management.

Managing demand management team of global business applications - Customer Experience.

• Led and managed team of 42+ of IT managers and professional engineers. • Service Delivery and Account Management for the Global Microsoft Systems & IT Infrastructure and messaging operation of Vodafone Group. • Leading professional engineers working in different solution pillars including Authentication & Provisioning, Messaging, Cloud Computing, MDM and Blackberry. • ITIL processes like Incident, problem, request fulfillment, event, change management, continual service improvement.

• Managed and led a team size of 35+ IT engineers experienced in different technologies like Microsoft services, databases, UNIX/LINUX and mobile services. • Managed service delivery of the company global business services covering both enterprise and consumer business lines. • Aligned and managed budget regularly. • Managed Service portfolio includes ITIL processes like incident, problem, request fulfillment, event, change management and CSI.