Nicolas Fabrice M'Packo
Angestellt, General Manager Fiskars Germany/Iittala GmbH & Director Sales Ops Europe South, Fiskars Group
Frankfurt Main, Deutschland
Werdegang
Berufserfahrung von Nicolas Fabrice M'Packo
Bis heute 8 Monate, seit Nov. 2023
General Manager Fiskars Germany/Iittala GmbH & Director Sales Ops Europe South
Fiskars Group4 Jahre und 1 Monat, Okt. 2019 - Okt. 2023
Senior Manager Sales Operations Europe
Fiskars Germany GmbH
2 Jahre und 2 Monate, Aug. 2017 - Sep. 2019
Sales Operations Manager DACH
Fiskars
Head of the Sales Operations Department for the DACH & BENELUX regions. 13 direct reports with different functions: Customer Credit Control Customer Service Sales Planning Sales Master Data End consumer Service
In charge of 2 Teams with 15 direct reports: Supply Centre Team EMEA (incl. 2 field specialists) Customer Care Consumables Team CH & AT Tasks: • Provide leadership and management to both teams to exceed business expectations • Lead and participate to key cross-functional projects to support local/corporate initiatives and drive growth. • Active member of the Country Commercial Leadership team for the Central region Awarded EMEA Team Leader of the year 2015 for Commercial Operations
1 Jahr, Okt. 2014 - Sep. 2015
Team Leader Customer Care
Life Technologies GmbH (nun Thermofisher Scientific)
Multikultures Team / 14 direct Reports Tasks • Team Leadership to support all local/corporate business objectives • Initiate and implement continuous improvements plan to enhance the customer experience • Report and escalate relevant issues to the responsible Manager • Conduct individual performance reviews to improve quality and productivity of team members • Monitor staff activities including recruiting, scheduling, coaching, training to develop an effective team with a strong customer focus
8 Monate, Feb. 2014 - Sep. 2014
Senior Customer Care Rep / Key user
Life Technologies GmbH
2 Jahre und 1 Monat, Jan. 2012 - Jan. 2014
Customer Care Representative
Life Technologies GmbH
Ausbildung von Nicolas Fabrice M'Packo
4 Jahre und 5 Monate, Okt. 2006 - Feb. 2011
Media Management
Rhein Main
Betriebswirtschaft, Medienmarketing, Finanz- und Rechnungswesen, Medienkonzeption
Sprachen
Deutsch
Fließend
Französisch
Muttersprache
Englisch
Fließend