Oliver Feiler

Head of Market Intelligence at RATIONAL. Leading a team of professionals and being responsible for systematically gathering and analysing customer requirements, product requirements and trends within the food service equipment industry. Deliver insights to support a thorough, timely, data based and cost effective decision making process within the group.

I am holding the position of a Director in Customer Experience Management, with 10 years of experience. I am a strongly result-oriented thinker and doer with excellent communication and presentation skills. I work highly responsible, self-motivated and dedicated to the company’s and the client’s objectives. Leading a team of 8 researchers, project leader for multiple international projects, responsible for project design, financial planning, client negotiations and delivery of results.

Marktforscher und Berater im Bereich Customer Experience Management, mit Teamverantwortung

Associate Director and Practice Area Manager for Stakeholder Management. Responsible for multiple international market research and research consulting projects in the healthcare industry. Managing mostly lage scale projects on stakeholder effectiveness, customer retention or sales force effectiveness. Responsible for the area of Stakheolder Management in Germany.