Oliver Schramm

Recovery and rebuild of the entire enterprise IT infrastructure landscape of a global construction manufacturing business after a cyber attack. Development and implementation of IT infrastructure strategy supporting double digit growth plans.Recovery and rebuild of the entire enterprise IT infrastructure landscape of a global construction manufacturing business after a cyber attack. Development and implementation of IT infrastructure strategy supporting double digit growth plans.

Reporting into the CIO North America. Leading 4 service management teams providing services for Markets NAM and LAM: - eCom and Consumer Order Management Services - Retail and Wholesales Services - SAP Finance and Supply Chain Services - IT Infrastructure for office, retail and distribution centers Achievements: - Product led transformation of new Service Delivery HUB Americas incl. 2nd delivery site in Bogota, Colombia - Implementation of Workplace as a Service program - Digital Acceleration Program

Report to SVP Infrastructure and Operations and CIO NAM Leading 4 teams for IT Infra services in NAM and LAM, PMO in region AM and ITSM Governance. - Lead Service Excellence Program to reduce incidents by 25% and P1s by 40% in year 1 - Leading tactical Covid-Crisis Cost Management with annual savings of > 3 Mio EUR - Leading IT Vendor Consolidation Program with reduction of 75% of vendors - Lead RfPs for Workplace as a Service and Mobile Telecommunication - Establish Diversity & Inclusion in Tech Program

Report to SVP Infrastructure and VP SCM & IT NAM. Leading 3 Market infra service teams for Americas, Europe, CIS&EM as well as Global IT Service Management and Global Infra Project Management Offices - Establish new Delivery Hub in Portland, OR enabling double digit business growth for NAM - Implement product lead for ServiceNow platform and expanding to Digital and Global Business Services - Accelerate global rollouts (O365, SD WAN, Data Center Consolidations) - Divestiture and integration projects

Reported to SVP Infrastructure and Operations and SVP IT Global Markets 5 direct reports plus 7 functional reports of IT infrastructure leads in adidas subsidiaries in EMEA and NAM since 2015 • Establish regional shared service centers for IT service desk, data center and network operations • Global Data Center and Network consolidation with ROI < 24 months • Expansion and Delivery of Global IT Service Desk Services • Design and Implementation of Global IT Service Management Program and ServiceNow platform.

Reported to SVP Global Infrastructure and Security Operations and VP IT Large Markets - Managing a team of 20 plus functional leadership of all IT Infrastructure teams in EMEA - Develop and Execute Shared Service Center Consolidation program for region EMEA with a headcount target reduction of 75% and an ROI of less than 24 months - Implementation of Infrastructure Compliance program for CIS infrastructure services - Turnaround of end user support organization in Germany to an award winning team

Reported to the Head of IT Operations, managing an internal team of 15 team members - ITSM Process Governance for Incident, Problem, Change and Configuration Management. - Successful Standardization and Harmonization of Global IT Service Management Processes reducing complexities and enabling ITSM system harmonization - Outsourcing of user administration services as well as deskside support services - Provider Management of outsourced helpdesk and deskside support services

Service Delivery Management for customer in the private and public sector headquartered in Bavaria - Service Delivery Management for service desk services for 140,000 workplace users of the Federal Agency for Employment Services (Bundesagentur für Arbeit) - Acquisition and supervision of national and international IT services and IT consulting contracts. (global retail POS rollout, European multi-language helpdesk implementation, data center consolidations for national eCom Shop and European Online Bank)

Project Manager for service transitions - Design and Implementation of one of the largest and most modern user help desks in Europe for 120.000 users. - Design and Implementation of one of the largest ITSM System Implementations on BMC Remedy - Design and Implementation of outsourced IT infrastructure services - Establishment of project management standards (Innovation Award 2004 by CEO Colin Brown). - Bid Management for multi-year / multi-million outsourcing offerings for various industries

Project Manager for IT Infrastructure and Service Transition Projects Focus areas: Turnaround Management (taking projects over in status red and turning them to green). Financial Management, Stakeholder Management - Windows XP Rollout for banks - Active Directory and Exchange Design and Implementation for Insurance Company - IT Service Desk Implementation and Outsourcing for Manufacturing Company - Development and Rollout of Strategic Windows XP ThinClient for Energy Provider