Olivier Innocent

Management of a 15+ CSM and AM team, (7 nationalities, 4 countries) for France, Spain and UK markets. My activities are split in 2 categories: - Business Mgmt: Commercial and Marketing strategy, process & tools dvpmt, customer escalations, stakeholder management - Team Mgmt: Recruitment, daily coaching and mentoring Achievements: - Team size tripled & individual efficiency improved (onboarding time / 2) - Retention increased by 10% - Expansion x10 - NPS improved by 20% - Time to market / 2

Short term mission to support company's expansion in France - Market study - Adaptation and creation of commercial and marketing material - HR & internal organization support Fitogram is growing and recruiting. Check their website if you're looking for opportunities in Köln and apply directly or contact me

Category Management : o Fitness, Scuba Diving & Water Sports (SUP, Kayak), Martial Arts & Boxing -Competition & market watch, trends identification -Deals, Marketing & online advertising planning -Pricing management - Portfolio Management o Exclusive brand Sports -Development of product ranges -Pricing definition -Supplier selection and negotiation -Promotion and marketing management

Procurement optimization: - Process optimization - Cost reduction - Supplier management Business development: - Construction of commercial and technical offers - Definition and redaction of several commercial proposals following customers RFPs - Preparation and animation of oral commercial defenses Training activities: - Training of internal consultants to procurement related topics - Construction of training material for customers

Oursourcing / Managed Services Projects for Orange (Myanmar, Togo, AMEA) - Commercial Negotiation - Contract Negotiation - Benchmarking and Market Survey, Stakeholder Management OPEX contracts (Hardware and Software Maintenance) for Radio Access Network and Core technologies for Europe, Africa and Middle East Affiliates : - Commercial and Contractual Negotiation Spare Parts Management - Pan European Project for Deutsche Telekom - Responsible for Orange Corporate Contracts

Degremont (utilities): Water treatmen plant in Bangladesh (Piping, valves, etc.) - 15% savings on average (40 cases managed) - Full process management (from RFQ to order and shipping) PSA Peugeot- Citroën: CAPEX (automation and construction) - 20% savings on average on automation equipment - 10% savings on average on retail construction

Contract Management: - 15% savings on average on configuration management - Enhance commercial & billing process between Airbus and its major suppliers - Risk Mitigation : Secure critical work-packages supply - Update of obsolete contracts

Management of Marketing material purchasing (Printings, POS material, Goodies): • 25% savings and definition of the global printing & goodies sourcing policy Benchmarking and selection of Web Agencies, • 40% savings Process management (e-supply integration and follow-up) • SAP Harmonisation