Paweł Imiela

Responsible for establishment and management of service desk procesess in an international environment. Key responsibilites related to: Knowledge Management, SD Reporting and Service Management Tooling.

Responsible for setting the global standards for knowledge management. After building the strategy, agreeing it with the global community responsible for its implementation in a global environment.

Responsible for several improvement initiatives in the service desk environment.

Basics of financial, law and administration.

Learning with best practitioners from all over the Europe.