Petra Kurz

Mein Tätigkeitsbereich umfasst viele unterschiedliche interne Projekte.

*Determine methods and procedures on new assignments and may provide guidance to other personnel * Work under limited supervision on assignments that are complex in nature where considerable judgment and initiative are quired in resolving problems and making recommendations under tight deadlines * Support Vice President * Routine work requires no instruction and general instructions are given for new assignments

my basic tasks are ... create a pleasant office atmosphere - friendly new office furniture, plants for a pleasant indoor climate, create relaxation areas, provide healthy food - fruits, vegetables, smoothies, My team consists of four colleagues who support me in addition to their work at all GPTW activities which is great and funny at the same time!

CLARIFY - Administrator * New and de-installs all installed systems, modem information * Case-Controlling, -handling & -reporting in EEMESA CCA - change control requests from all partners *CCA-reporting and controlling * CCA statistics controlling AUSTRIA Config webpage * create, design and maintain a new webpage * Partners and customer care in EEMESA * Organization of partner conflicts * Management of partners and customer databases * Logistics Handling of FCO Parts for the entire region

* Customer care * Maintenance of the install base * Preparation of maintenance contracts * First-contact for customers, distributors and internal sales department * Goal-oriented

* Internal Siebel training sessions held for technicians * Reconstruction of the Siebel database and maintenance * Customer care * Support of the marketing management * Event organization * Minutes of management, sales and technician meetings * Introduction and support our Junior sales assistant in all sales agents * Support the Segment, -Key Account, Sales & Technical Managers * Support of the Professional Services Manager * Organization of seminars, internal and external trainings

* Representation of the Center Manager * Representation of the sales department (guided tours for interested parties in the center, inquiries, etc.) * Management of the reception * Support for newly opened and already running Centers in Germany, Prague, Slovakia and Switzerland * Support of the project manager in setting up a new center in Slovakia (agreements with construction companies)

* Support of the Develop Sales Manager (Austria, Switzerland) * Monthly reporting to Area Manager in Switzerland and London * Cash management, accounting, Monthly billing * Head of the reception (3 receptionist) * Customer contact in various accounting and administrative agendas * Quoting, schedule coordination, meeting preparations for videoconferencing

* Management of the reception * Training or guidance of two employees (reception) * Responsibility of the cash box * Personal Assistant of the Center Manager * Internal / external customer care, customer problem solving * Organization of project work * Implementation of video conferencing, trade fairs, events, etc.