Philippe Buess

Aufbau von neuen Märkten in Bezug auf Sicherheitsvorkehrungen auf Offshore Installationen und -schiffen innerhalb der Öl- und Energie Industrie.

Ich bin für den Vertrieb von Showell in DACH Regionen zuständig; von der Akquisition, Kundenbetreuung bis diversen Schulungen. Showell, bestehend aus Verkaufs-App / Datenverwaltungsplattform (CMP): - mit der App kann der Sales schnell und OFFLINE die wichtigen Verkaufsdokumente wie Präsentationen, Filme oder Fotos aufzeigen. Erhältlich für iPad, iPhone, Android sowie Windows 10. - die Marketing Abteilung kann schnell die erwähnten Verkaufsdokumente aufs CMP aufladen und mit allen Verkäufern teilen.

I was responsible for new sales mainly within Helsinki/Espoo/Vantaa region. In some occasion I was dealing with international customers such as from Middle East as well. For me it was a great opportunity to step into IT & software industry and to get comfortable with it.

I was responsible for new acquisition of suppliers and customers. At the same time I was doing key account management with the existing ones, making sure that they are using the system to their favour and increasing their commitment by developing business strategies and scenarios. In regular basis I was keeping webinar sessions for schooling purposes. Due to my language skills (French, German, English) I was responsible for almost whole Europe and Northern Africa.

I was organising exclusive events for decision makers and high level management of the top 500 Swiss companies. The project management was based on result-oriented sales work and included as well writing profound market researches (business development analysis), telesales and preparing all necessary marketing materials in order to promote these events. Together with the sales team I was implementing as well new strategies and creating new customer target groups for the specific events.

I was responsible of a team of 8 persons, leading them through difficult times and bringing them work-wise back on track. By changing structure, processes and working surrounding I was able to boost the efficiency and productivity of each team member. I initiated also regularly tele-coaching sessions in order to improve their behaviour on the phone. I was also in charge of local accounting and controlling tasks, checking all the incoming payments matching them with all bookings.

I was offered the unique chance in helping to implement, develop and to boost the brand Egencia and its internet travel services to the Swiss market, with the result of being within the TOP 3 internet business travel agencies in only three years! During this exciting time I was in charge of the smooth daily operation (1st level support), for the complete fulfilment of all the travel agent tasks, invoicing and controlling issues and I was reporting directly to HQ in Paris.

We are giving hand to our sales by preparing the correct materials, do calculations, do the implementations for the new costumers and being 1st level contact for the new clients

I was teamleader of six persons and dealing with bigger accounts. As the in-house processes were too complicated I was initiating a project to improve the agents efficiency and to simplify work processes within the office. The success was shown very fast, reflecting to the employees behaviour and their commitment. I was also restructuring the agents work environment, updating customer database and took care that every team member improved his/her knowledge in customer service and understanding of business.

I was responsible for all airline, hotel and tour operator contracts, updating the air section of the homepage, arranging and calculating holiday packages, improved the work flow at business and ticketing departement. Handling of our business and leisure clients. Troubleshooter of unusual/difficult travel requests.

In addition of the daily business I was taking care of the airline and tour operator contracts, arranging and calculating the holiday packages, aquiring and handling business clients and was responsible for the whole ticketing of the company, including refunds and reissues. The updating/changing of our homepage was another task of mine.

I was in charge of all kinds of ticketing, IATA/BSP administration, marketing, aquiring new clients, airline-, hotel- and tour operator contracts (mainly for Chinese market).

My main issue was to take care of all business travellers from SwissRe. In addition to I was also in the team for the inhous reservation system. We were booking all kind of reservation (flights/hotels/cars/trains)) but unfortunately we couldnt issue the tix by ourself, which caused the outsourcing of this department.

Besides of taking care of all business travellers of Credit Suisse I had the chance to join the responsible team for their own inhouse reservation system. The inhouse travel agency was in corporation with CWT ZRH.

After my three years of apprenticeship at CWT I had had the opportunity to build up the team taking care of IBM account. Very soon I was responisible of all the French speaking travellers.

Accounting, marketing, psychology, geography, economics, history, languages, maths, languages such as German, English and French (almost the same as schooling before but just more intense)

Accounting, maths, marketing, psychology, geography, economics, history, languages such as German, English, French, Italian and Spanish