Puspraj Upadhyaya
Bis 2021, Director - Account Management | Global Implementation | Customer Success, SirionLabs Pvt. Ltd.
Abschluss: Post Graduate Diploma in Business Management, SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
London, Vereinigtes Königreich
Werdegang
Berufserfahrung von Puspraj Upadhyaya
Bis heute 3 Jahre und 2 Monate, seit Apr. 2021
Senior Director - Account Management | Global Implementation | Customer Success
SirionLabs Pvt Ltd
5 Jahre und 11 Monate, Mai 2015 - März 2021
Director - Account Management | Global Implementation | Customer Success
SirionLabs Pvt. Ltd.
• Enterprise customer and stakeholders management • Business strategy, solutions and process level integrations • Multi-geography project delivery and excellent customer management • RFP / RFX responses and contract drafting • Pre-sales consulting for product demo • Large scale and enterprise customer implementations • Contract renewals, customer retention and account growth • Vendor governance and strategic relationship practices, analytics and business reviews
1 Jahr und 9 Monate, Apr. 2013 - Dez. 2014
Manager - Implementation
EPAY Systems Pvt Ltd
• Develop project plan, defining project methodologies and ensuring project resources are in place • Managing and leading the project team • Manage and communicate with project stakeholders • Manage the project risk, conflicts and quality • Communications planning, Information distribution, Performance reporting and project reporting • Ensure commercial project milestones are agreed and published and that invoices are raised with reference to these dates and/or on completion of deliverable
2 Jahre und 1 Monat, Nov. 2010 - Nov. 2012
Director
UTTHAAN Services Pvt Ltd
As company's leader and Executive Director, my role was to • Lead the organisation and ensure its growth • Advises the Promoters • Motivate and support motivation of employees in organization, products/programs and operations • Developing Business Architecture, Design & Define Strategies, Marketing, Promotion, Delivery and Quality of Programs, Products and Services • Building the team to ensure organisational growth and best people on-board
4 Jahre, Nov. 2006 - Okt. 2010
Team Lead - Data Management
Steria India Ltd
Worked with Steria (formerly known as Xansa) Ind. Ltd - Worked in HR Operations for a European Financial Giant - Operations, HR Ops, People, Client and Service Management - HR Policies and Practices Implementations in the led team - Service Delivery, Performance Management, Process Management. Audits of Payments for Executives, Senior Officials and Rest Employees. Payroll, Bonus and Allowances Audits and Payments Services Delivery Management.
Network Support and Troubleshooting Customer Service
5 Monate, Okt. 2005 - Feb. 2006
Technical Support Officer
Convergys India Pvt Ltd
Network Support and Troubleshooting Customer Service
Ausbildung von Puspraj Upadhyaya
3 Jahre, Juli 2016 - Juni 2019
Business Management, Organization Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Business Management Operations Management Corporate Finance Consumer Behavior Strategic and Marketing Management Services Marketing Project Management
3 Jahre und 2 Monate, Aug. 2001 - Sep. 2004
Computer Application
Magadh University
Computer programming (C, C++, JAVA, SQL Query, HTML) Mathematics Computer Statistics and Automated Theory
1 Jahr und 10 Monate, Juli 1999 - Apr. 2001
Physics, Chemistry, Mathematics, English and Hindi
Central Board of Secondary Education, India
Science (Physics and Chemistry) Mathematics English Hindi
1 Jahr, Apr. 1998 - März 1999
Secondary School
Central Board of Secondary Education, India
Sanskrit Mathematics Social Science Science English
Sprachen
Englisch
Fließend
Deutsch
Gut